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Distinguished Sage
1,417 Views
Message 81 of 131

Re: Speed could be better?

post back and let us know how you get on
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RipandBurn
Contributor
1,392 Views
Message 82 of 131

Re: Speed could be better?

Unfortunately, my daughter took the call, heard an accent and put the phone down - we get plauged by "sales calls" (not what I call them.......).  I got an e-mail saying they had called and to e-mail back - I did and heard nothing.  Since then, the hub also restarted and is now even slower.

 

I think I used the e-mail I got from Adrian but it looks like a generic e-mail address - is there another I should have used?

 

Stats for completeness

 

ADSL Line Status
Connection Information
Line state:Connectedppp0_0
Connection time:5 days, 20:55:22
Downstream:2.531 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):14.6 dB / 19.0 dB
Line attenuation (Down/Up):44.1 dB / 28.0 dB
Output power (Down/Up):18.8 dBm / 11.9 dBm
FEC Events (Down/Up):8359 / 235
CRC Events (Down/Up):809 / 82
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):644 / 45
Error Seconds (Local/Remote):740 / 60
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Distinguished Sage
1,388 Views
Message 83 of 131

Re: Speed could be better?

no that email will have been ok he may be off shift for a few days
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RipandBurn
Contributor
1,211 Views
Message 84 of 131

Re: Speed could be better?

still nothing - so did the punishable crime and manual restart - better than before, although still "could be better"

ADSL Line Status
Connection Information
Line state:Connectedppp0_0
Connection time:0 days, 00:01:44
Downstream:2.969 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):15.6 dB / 19.0 dB
Line attenuation (Down/Up):44.1 dB / 28.0 dB
Output power (Down/Up):18.7 dBm / 11.9 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):1 / 5
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 0
Error Seconds (Local/Remote):1 / 1
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Distinguished Sage
1,209 Views
Message 85 of 131

Re: Speed could be better?

Unfortunately that reset has put you back on a 3 day wait until the margin can either be reset manually by the mods
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Moderator
Moderator
1,185 Views
Message 86 of 131

Re: Speed could be better?

Hi RipandBurn,

 

Thanks for posting. Once you've hit the 3 days stable period drop me an email with the details and I'll take a look at this for you. You'll get the 'contact us' link in my profile.

 

Cheers

 

David

 

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RipandBurn
Contributor
1,059 Views
Message 87 of 131

Re: Speed could be better?

Thanks David, I will go on the link tomorrow when I have the required 3 day connection.

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RipandBurn
Contributor
998 Views
Message 88 of 131

Re: Speed could be better?

The 3 day stats and I will get the link for David.

ADSL Line Status
Connection Information
Line state:Connectedppp0_0
Connection time:3 days, 09:39:05
Downstream:2.969 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):14.2 dB / 19.0 dB
Line attenuation (Down/Up):44.1 dB / 28.0 dB
Output power (Down/Up):18.7 dBm / 11.9 dBm
FEC Events (Down/Up):6543 / 81
CRC Events (Down/Up):704 / 41
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):725 / 16
Error Seconds (Local/Remote):642 / 27
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Distinguished Sage
Distinguished Sage
993 Views
Message 89 of 131

Re: Speed could be better?

stats look ok apart from high noise margin and lower speed.  just complete email following contact us link 



contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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RipandBurn
Contributor
874 Views
Message 90 of 131

Re: Speed could be better?

Thanks Olga - reset gone ahead and errors seem to be settling down.  Sure it won't stay at this level/fast path but if it is like before it will settle but slightly slower - but still a lot better than before (noticably so!)

ADSL Line Status
Connection Information
Line state:Connectedppp0_0
Connection time:0 days, 02:47:47
Downstream:5.656 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):6.1 dB / 20.0 dB
Line attenuation (Down/Up):44.2 dB / 28.0 dB
Output power (Down/Up):19.7 dBm / 11.9 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):299 / 49
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):1048 / 0
Error Seconds (Local/Remote):1316 / 69
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