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Message 1 of 6

Speed degradation

Hi,

 

I have recently seen my ADSL Broadband speed drop from a steady 5.5 - 6 Mbps to around 1.5 - 1.9 Mbps.

 

I have a homehub4 (firmware updated on 09/07/16).

 

I have done some fairly comprehensive testing including.

 

1. Renewing/changing microfilters. (no difference)

2. changing adsl cable from filter to hub. (no difference)

3. Connecting hub directly to master test socket with no wireless devices connected (speed still low).

4. Tested speed whilst connected to master test socket using LAN cable to gigabit ethernet port on 16GB RAM laptop. (also checked using different LAN ports and cables) - still slow

5. And yes, rebooted including the 30 second wait.

 

Now I appreciate that my minimum gauranteed speed is 1.5 Mbps but why after a year of reasonable speed has it dropped 70%?

 

Here are my stats from the hub helpdesk:

stats.jpg

 

Can someone explain why my speeds are low and what can be done about it?.

I did have a case open with BT which initially said they found a line fault, then when i tracked the case it said it was resolved?

 

Much appreciated

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Speed degradation

Its all the rebooting and disconnections which have caused the slowdown.

 

See this post for an explanation.

 

https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/How-to-speed-up-return-to-normal-ADSL-speeds...

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Message 3 of 6

Re: Speed degradation

Hi,

Thanks for your reply. I'll leave it be then and hopefully the speed will improve.
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Speed degradation

all you attempts to improve your conenction have actully had the opposite affect and you are now in a banded profile  just maintain conenction and should start to release in 3/5 days if no drops/resets

 

https://www.plus.net/help/archive/broadband/broadband-terminology-guide/?supportarchive



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Shush41
Beginner
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Message 5 of 6

Re: Speed degradation

Hey

I have posted this on another thread but I had a similar prob where my speed had dropped to 0.2mb/sec even though I was guaranteed a mininmum of 3mb/sec.

I did all the troubleshooting as you did above.

In the end it turned out the speed prob was caused by me switching the hub on/off every day, causing the line to think there was a problem, so dropping the speed and then getting stuck at that horrendous slow speed.

 

The solution was that the openreach engineer came and did a HARD RESET on the phone line and all is well now.

BT do not tell you that hub needs to be on all the time in their starter info pack

Hope this helps

 

 

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Shush41
Beginner
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Message 6 of 6

Re: Speed degradation

plse let me know of this solves your prob. Thx

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