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DaveHW
Aspiring Contributor
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Message 1 of 11

Speed dropped after BT Openreach Engineers seen at local junction node box

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My broadband speed has halved then dropped to 575 kbp after i saw BT Openreach Engineers at local junction/node box at the end of my road in the last few days. This is the second van i have seen within 500m of my property in the last week or so. This same incident has happened about four times to me In the last 4-5 years, everytime the BT engineer who visited my property has said there was no problem with the wiring in the house and that it was capped at the BT side. He had said that my internet speed drops because the line is plugged into less stable one causing to to be capped.

 

So i have plugged a direct line to the tester socket and these are the results with from test suggested by other threads.

 

 

Netgear D3600 Router with new filter (i have reset the router)

 

System Up Time  00:59:08
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANADSL link5676556257019021249600:57:03
LAN1Link Down9594081273021127263000:00:00
LAN2Link Down00:00:00
LAN3Link Down00:00:00
LAN41G/Full00:58:48
WLAN b/g/n145M0000000:57:49
WLAN a/n300M292462910908545101400:57:46
ADSL LinkDownstreamUpstream
Link Rate575 kbps854 kbps
Line Attenuation35.3 dB18.7 dB
Noise Margin29.7 dB7.9 dB

 

 

 

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

  HighLowHighLow    

FTTC Range A (Clean)62.746.917.912--Waiting list
FTTC Range B (Impacted)46.72514.36--Waiting list
WBC ADSL 2+Up to 10.5--9 to 12Available
WBC ADSL 2+ Annex MUp to 10.5Up to 0.59 to 12Available
ADSL MaxUp to 6--5 to 7Available
WBC Fixed Rate1 ----Available
Fixed Rate1 ----Available
Other Offerings
FTTP on Demand33030--Available
Fibre Multicast------Available
Copper Multicast------Available

 

 

 

BT Wholesale Test Results

 

Download Speed (Mbps): 0.53

 

Download Speed (Mbps): 045

Ping Latency (ms) 48.88

 

 

 

 

I hope a community member  or a mod can help with my situation.

 

 

David

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Speed dropped after BT Openreach Engineers seen at local junction node box

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Your connection time is only 57min are you having problems with your router dropping connection and/or are you manually resetting router in hope of gettingred connection speed back?  You are now in a banded profile due to all the drops in connection and it should correct itself automatically given a stable connection 24/7 for 3/5 days

 

try quiet line test. Dial 17070 option 2. Should be quiet and best done with wired connection

 

http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml



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DaveHW
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Message 3 of 11

Re: Speed dropped after BT Openreach Engineers seen at local junction node box

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Yeah I normally switch off the power when I go to work, but I have kept it on so that hopefully the banding sorts itself out, I will let you all know what happens in 4 or 5 days time.

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Distinguished Sage
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Message 4 of 11

Re: Speed dropped after BT Openreach Engineers seen at local junction node box

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you really need to leave router conencted 24/7 for best results - it is designed for 24/7 conenction and power consumption is minimal



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DaveHW
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Message 5 of 11

Re: Speed dropped after BT Openreach Engineers seen at local junction node box

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So I have kept my router on for the last 7 days or so, and my speed is still the same with not improvement. So I take it the next step is to ringing BT or get one of the mods to help me with the banding? The most proabably case is that my internet is capped like the last few times this had happened in the last 5 years.

 

 

My new tests are the following:

 

System Up Time  07:12:27:04
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANADSL link306400043601210688115305:22:10:56
LAN1Link Down6919822460667403305102800:00:00
LAN2Link Down00:00:00
LAN3Link Down00:00:00
LAN41G/Full02:48:54
WLAN b/g/n145M2716823178026807:12:25:43
WLAN a/n300M41712043635606797707:12:25:40
ADSL LinkDownstreamUpstream
Link Rate572 kbps854 kbps
Line Attenuation36.0 dB18.7 dB
Noise Margin27.1 dB7.5 dB

 

 

 

 

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  HighLowHighLow        

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

 

Left in Jumper

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

Other Offerings

     

Availability Date

   

VDSL Range A (Clean)62.746.917.912--Available----
VDSL Range B (Impacted)46.72514.36--Available----
FTTP on Demand33030--Available----
WBC ADSL 2+Up to 10.5--9 to 12Available----
WBC ADSL 2+ Annex MUp to 10.5Up to 0.59 to 12Available----
ADSL MaxUp to 6--5 to 7Available----
WBC Fixed Rate1 ----Available----
Fixed Rate1 ----Available----
VDSL Multicast------Available----
ADSL Multicast------Available----

 

 

 

BT Wholesale Test Results

 

Download Speed (Mbps): 0.51

 

Download Speed (Mbps): 071

Ping Latency (ms) 37.63

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Distinguished Sage
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Message 6 of 11

Re: Speed dropped after BT Openreach Engineers seen at local junction node box

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I have asked a forum moderator to help you they will post there contact link here
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Message 7 of 11

Re: Speed dropped after BT Openreach Engineers seen at local junction node box

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As you have 7days stable connection and have posted stats showing a stable connection then you could try 1 reset and see if that improves your connection speed and gets you out of banding. If not then mods will help anyway



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Moderator
Moderator
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Message 8 of 11

Re: Speed dropped after BT Openreach Engineers seen at local junction node box

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Hi @DaveHW Sorry you're not seeing any improvement in your broadband connection. 

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

DaveHW
Aspiring Contributor
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Message 9 of 11

Re: Speed dropped after BT Openreach Engineers seen at local junction node box

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Thanks, I have filled in the form, hopefully it will get sorted out soon! I'm dying to get my Netflix fix!
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Distinguished Sage
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Message 10 of 11

Re: Speed dropped after BT Openreach Engineers seen at local junction node box

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mods normally get back to you in 2/3 working days sometimes sooner



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