After a nightmare experience of signing up for bt broadband at my new house (missing hubs, replacement hubs issued with no cables etc, broadband not activated properly, engineer call-out to correct line fault etc etc), I thought all was finally well. Speed test indicated I was getting 3.1mbps download (0.36mbps upload, 66ms ping). Great!
However, I was then away for a fortnight and since coming back the speed seems to have dropped to under 1mbps (so far varying between 0.67mbps and 0.92mbps download, no change to 0.36mbps upload and ping varying from 66ms to 158ms).
The HH4 event log reads:
|10:42:20, 11 May.||( 70.230000) DSL noise margin: 17.00 dB upstream, 5.40 dB downstream|
|10:42:20, 11 May.|
( 70.070000) DSL line rate: 448 Kbps upstream, 2848 Kbps downstream
The BT wholesale result is:
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
|ADSL Max||Up to 2||--||1 to 3.5||Available|
I have already spent so much time on the phone to the call centre in India about the other set-up issues that I am really hoping that a forum member can help me determine my next steps, rather than me having to call again.
I think that my event log results indicates I should be getting about 2.8mbps download when in fact it is much lower than this?
Thank you very much for any help offered.
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
your router has reset today was that a manual reset or router dropping connection. if manual then please stop resetting hub as it does not help and probably makes it worse
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Hi imjolly, thanks for the reply.
The restart was a manual reset prior to seeking help online.
I am connected to the master socket. No other sockets in the house are in use. The bt engineer who came out for the line fault fitted a socket that doesn't require a splitter. It says 'openreach' 'mk2' on the socket.
The telephone line is fuzzy and crackly on my end, although others say they hear me perfectly. I tried the quiet line test and it sounds huffly, fuzzy... a bit crackly. Not silent!
Full btspeedtester diagnostic results are below. I see it says the best achievable rate is 1mbps which seems ridiculous. Assume as part of scottish rural broadband upgrade this will increase to 2mbps in line with government objective in the next year or so - in the meantime, as the line clearly could give me closer to 3mbps a few weeks ago, is there anything I can do to have this improved?
Thanks again for your help.
1. Best Effort Test: -provides background information.
|0 Mbps||1 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 0.97 Mbps|
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Your DSL Connection Rate :2.85 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps
the drops in conenction and manual resets have resulted at one point a lower connection speed than currently. This lower speed resulted in a lower profile but that will recover automatically to the correct figure for your current connection speed provided you maintain connection 24/7 no resets for 3/5 days.
However if you have line noise then you need to report a phone fault to 151. once you get rid of the buzz then that will help your broadband you can use link to check your expected profile
you can also check this link as possible sources of interference causing the buzz before you phone 151