cancel
Showing results for 
Search instead for 
Did you mean: 
mizzle
Beginner
184 Views
Message 11 of 13

Re: Sudden 0.25mbps download, connection keeps resetting..... help

We tested that over the phone - the chap was really good - and it didn't really make a difference.  It's a bit of a hiss, sometimes a crackle but definitely better than yesterday, in test socket.

 

Just re-tried a speed test and definitely no difference!

 

D 0.24 / U 0.95 / P 35.5

 

I've seen on other posts about IP profiles affecting speeds - would this be affecting anything?

 

Download speedachieved during the test was - 0.24 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
 IP Profile for your line is - 0.25 Mbps

 

Upload speed achieved during the test was - 0.95Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

 

 

 

0 Ratings
mizzle
Beginner
183 Views
Message 12 of 13

Re: Sudden 0.25mbps download, connection keeps resetting..... help

John, I couldn't get through on 151, I phoned the 0800 number listed on the webpage, and made the complaint about the phone but did say it had affected TV and broadband, and the person I spoke with agreed there was a fault!

0 Ratings
Distinguished Sage
163 Views
Message 13 of 13

Re: Sudden 0.25mbps download, connection keeps resetting..... help

that is because line noise affects all services and if mentioned normally line faults then get moved to the broad band help line which is not the problem
0 Ratings