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Distinguished Sage
Distinguished Sage
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Message 11 of 72

Re: Sudden drop BBand speed on contract extension date

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Is the 8mb you quote a download speed whereas I am looking at connection speed. Are there more wan logs for today showing another reset and different connection speed



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Rockets
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Message 12 of 72

Re: Sudden drop BBand speed on contract extension date

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Yes.

Since contract extension date, my download speed sank  from a steady 14 Mbps to now a constant 8Mbps.

I repeatedly measure and retain Speedtest logs, which I have been collecting for my BT broadband since 2015.

performance used to be VERY Good, now it is slowed, since contract extension turnon.

Data from the Speedtest logs:

Date, Hub type, download speed, upload speed

Mar 28, 2016,    HH2,   14.2 Mbps,   1.02 Mbps

Oct 30, 2016,     HH2,   13.7 Mbps,   0.8 Mbps

Feb 21, 2017,     HH2,   14.1 Mbps,   1.3 Mbps

Nov  7,  2017,     HH2,   14.0 Mbps,   0.96 Mbps

Dec  2,  2017,     HH2,   12.8 Mbps,   0.84 Mbps 

Dec   5, 2017,     HH4,   15.4 Mbps,   1.02 Mbps (upgraded to HH4)

Dec   5,  2017,     HH4,   14.7 Mbps,   1.08 Mbps

Jun   2,  2018,     HH4,  14.1 Mbps,   0.99 Mbps

Jul    3,  2018,     HH4,   14.0 Mbps,   0.87 Mbps

Aug 29, 2018,    HH4,   14.2 Mbps,   0.90 Mbps

Sep   1,  2018,     HH4,     8.2 Mbps,   0.91 Mbps

Sep   2,  2018,     HH4,     8.1 Mbps,   0.96 Mbps

Sep   3,  2018,     HH4,     8.7 Mbps,   0.97 Mbps

Broadband speed gets closer to old contract speed

Sep   4,  2018,     HH4,     13.6 Mbps,  1.07 Mbps   6:45 am

Sep   4,  2018,     HH4,     13.3 Mbps,   0.96 Mbps  8:11 am

Sep   4,  2018,     HH4,     12.3 Mbps,   0.97 Mbps  11:48 am

Sep   4,  2018,     HH4,     13.5 Mbps,   1.00 Mbps  5:39 pm

Sep   4,  2018,     HH4,     12.4 Mbps,   0.87 Mbps  7:29 pm

Sep   4,  2018,     HH4,     12.7 Mbps,   1.18 Mbps  8:31pm

Sep   4,  2018,     HH4,        0.0  (Broadband drops out/why?/unable to connect  fr ~8:40 pm)

Broadband service restored, but now at much lower speed:

Sep   4,  2018,     HH4,        8.1 Mbps,   0.82 Mbps  9:18 pm

Sep   5,  2018,     HH4,        8.4 Mbps,   0.96 Mbps  8:51 am

Sep   5,  2018,     HH4,        8.1 Mbps,   0.83 Mbps  2:42 pm

Sep   5,  2018,     HH4,        8.2 Mbps,   0.97Mbps  4:22 pm

Sep   5,  2018,     HH4,        8.15 Mbps, 0.92 Mbps  7:16 pm

Sep   6,  2018,     HH4,       8.4 Mbps,    0.96 Mbps  11:24 am

Sep   6,  2018,     HH4,       8.25 Mbps,   0.92 Mbps    6:38 pm

Sep   7,  2018,     HH4,       8.2  Mbps,  1.01  Mbps  7:06 am

 

I will relook at the wan logs to check if further connection/reset data.

 

Thanks again for your help.

 

 

 

 

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Rockets
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Message 13 of 72

Re: Sudden drop BBand speed on contract extension date

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WAN logs data:

BT modem WAN logs
 
 
 
 
 
 
 
21:10:31, 04 Sep.( 110.510000) PPP LCP Send Configuration Request
21:10:27, 04 Sep.( 106.290000) ETHoA is up -​ VPI: 0, VCI:35
21:10:27, 04 Sep.( 106.290000) DSL is up
21:10:26, 04 Sep.( 104.940000) DSL noise margin: 6.00 dB upstream, 6.00 dB downstream
21:10:25, 04 Sep.( 104.120000) DSL line rate: 1147 Kbps upstream, 10709 Kbps downstream
21:09:16, 04 Sep.( 35.150000) WAN Auto-​sensing running.
21:08:07, 04 Sep.(44639.650000) PPPoA is down after 0 minutes uptime [Reconnecting...]
 
21:03:07, 04 Sep.(44339.970000) PPPoA is down after 737 minutes uptime [Disconnected]
21:03:04, 04 Sep.(44336.440000) PPP LCP Send Termination Request [Peer not responding]
 
 
 
08:45:10, 04 Sep.( 83.760000) PPP LCP Send Configuration Request
08:45:07, 04 Sep.( 80.080000) ETHoA is up -​ VPI: 0, VCI:35
08:45:07, 04 Sep.( 80.080000) DSL is up
08:45:05, 04 Sep.( 78.720000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
08:45:05, 04 Sep.( 78.020000) DSL line rate: 1152 Kbps upstream, 15777 Kbps downstream
08:44:22, 04 Sep.( 35.420000) WAN Auto-​sensing running.
 
 
 
08:39:30, 04 Sep.(39334.980000) DSL is up
08:39:29, 04 Sep.(39333.630000) DSL noise margin: 6.00 dB upstream, 6.00 dB downstream
08:39:28, 04 Sep.(39332.810000) DSL line rate: 1123 Kbps upstream, 15042 Kbps downstream
08:38:23, 04 Sep.(39267.490000) DSL is down after 71 minutes uptime
08:38:23, 04 Sep.(39267.490000) ETHoA is down after 71 minutes uptime
08:38:23, 04 Sep.(39267.050000) PPPoA is down after 71 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
08:38:18, 04 Sep.(39262.890000) PPP LCP Send Termination Request [User request]

 

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Rockets
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Message 14 of 72

Re: Sudden drop BBand speed on contract extension date

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Checking WAN logs, there have been no further change since the 4th.  Guess that’s why my speed as stuck at this reduced rate.

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Distinguished Sage
Distinguished Sage
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Message 15 of 72

Re: Sudden drop BBand speed on contract extension date

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you are obviously still on adsl2/2+ and not adslmax so package correct

the drops in conenction area a problem  are you using the test socket with a filter, even if you currently have a filtered faceplate, to see if that stabilises your conenction and then improves connection speed

is there any noise on quiet line test  dial 17070 option 2 should be quiet and best with corded phone

you always have the option of moving to FTTC as that is available at present



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Message 16 of 72

Re: Sudden drop BBand speed on contract extension date

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I repeat.

my SERVICE WAS PERFECT at 14 Mbps.

Whatever steps BT took for Contract activation to simply extend exact same service (NO CHANGES !) resulted in SUDDEN DROP/DEGRADED SPEED and performance to 8Mbps.

There have been No CHANGES at my end.

I cannot believe you are EVEN RECOMMENDING THAT I should pay more for a higher level service, when BT screwed up my standard service.   This seems like fraud....dropping a service to force people to buy a higher, more expensive service!!

Also, I wasn’t born yesterday, I am an engineer that knows that a system doesn’t run perfectly for many, many months and suddenly experience a sifgnificant drop simultaneous with contract renewal and time!  ...and believe that it is because of sudden noise on the line or works in the area.  This hogwash and you know it!

It is NOT coincidental that my performance dropped SIMULTANEOUS WITH CONTRACT extension date.

for the life of me, I cannot understand why BT mucks with changing  customer settings when a customer clearly states agreement for renewing  same exact service!

Again, this is NOT the first time it has happened...wastes hours of time troubling shooting, because BT shanked settings.

What makes me really angry ...is the numpties trying to brush it off as, noise on line or agrguimg with me that something changed on my end"

i live alone...NOTHING HAS BEEN TOUCHED OR CHANGED!!!!

 

From the sound of responses here, I am expected to accept this permanent drop to poor performing 8Mbps, due to BT screwing up my system that was working perfectly.

This leaves me with no alternative bu to issue complaint to the regulator and switch provides.providers.

 

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Rockets
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Message 17 of 72

Re: Sudden drop BBand speed on contract extension date

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Btw, the broadband is at a very stable/ constant speed now, but at significantly reduced speed of 8 vice 14.
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Distinguished Sage
Distinguished Sage
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Message 18 of 72

Re: Sudden drop BBand speed on contract extension date

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Spoiler
You have a 10mb connection speed not 8mb so certainly still on adsl2/2+. If speed does not recovered to previous level in next few days stable connection then phone customer services on 151 and get engineer visit


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Message 19 of 72

Re: Sudden drop BBand speed on contract extension date

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Update to questions

A) noise test conducted - not significant; just a slight hum (as I don’t have a corded phone)

B) yes, performance tested directly from mains test socket/VDSL plate

atest stats from BT’s own checker:

Broadband Speed Test Results
 
Download Speed(Mbps): 7.14 Mbps

Upload Speed(Mbps) : 1.74 Mbps

Ping Latency(ms): 33 ms

 

NOTE :  my speed is now at a constant 50% degraded value vs.  pre-contract renewal implementation (dropped from 14 to no 7 Mbps).

C) See my logs above showing 14 Mbps since 2015.

Confused by your statement that my connection speed is now capped? At 10 Mbps.

The renewal contract agreement was to keep it the same (14 Mbps) not reduce it to 10 or 8 or 7.

i was promised continuation of the same service if I renewed.

D) I see another person posted similar issues and got a reply admitting that BT mucks with settings at contract extension date

“When your contract was renewed your profile was changed this can trigger unexpected events”

 

wLooking at other posts, who are the “mod” and should they be looking at this, since it is clearly some kind of digital setting issue

 

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Distinguished Sage
Distinguished Sage
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Message 20 of 72

Re: Sudden drop BBand speed on contract extension date

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Your speed is not capped at10mb but what I did post was that your connection speed is 10mb not the 8mb you were posting which confirms that you are still on adsl2/2+ and not on the wrong package which thought may have happened initially

obviously the btspeedtester results  you have posted are wrong as can be see with a faster upload speed that your actual connection speed.  There are numerous posts about incorrect results from btspeedtester



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