Is the 8mb you quote a download speed whereas I am looking at connection speed. Are there more wan logs for today showing another reset and different connection speed
Since contract extension date, my download speed sank from a steady 14 Mbps to now a constant 8Mbps.
I repeatedly measure and retain Speedtest logs, which I have been collecting for my BT broadband since 2015.
performance used to be VERY Good, now it is slowed, since contract extension turnon.
Data from the Speedtest logs:
Date, Hub type, download speed, upload speed
Mar 28, 2016, HH2, 14.2 Mbps, 1.02 Mbps
Oct 30, 2016, HH2, 13.7 Mbps, 0.8 Mbps
Feb 21, 2017, HH2, 14.1 Mbps, 1.3 Mbps
Nov 7, 2017, HH2, 14.0 Mbps, 0.96 Mbps
Dec 2, 2017, HH2, 12.8 Mbps, 0.84 Mbps
Dec 5, 2017, HH4, 15.4 Mbps, 1.02 Mbps (upgraded to HH4)
Dec 5, 2017, HH4, 14.7 Mbps, 1.08 Mbps
Jun 2, 2018, HH4, 14.1 Mbps, 0.99 Mbps
Jul 3, 2018, HH4, 14.0 Mbps, 0.87 Mbps
Aug 29, 2018, HH4, 14.2 Mbps, 0.90 Mbps
Sep 1, 2018, HH4, 8.2 Mbps, 0.91 Mbps
Sep 2, 2018, HH4, 8.1 Mbps, 0.96 Mbps
Sep 3, 2018, HH4, 8.7 Mbps, 0.97 Mbps
Broadband speed gets closer to old contract speed
Sep 4, 2018, HH4, 13.6 Mbps, 1.07 Mbps 6:45 am
Sep 4, 2018, HH4, 13.3 Mbps, 0.96 Mbps 8:11 am
Sep 4, 2018, HH4, 12.3 Mbps, 0.97 Mbps 11:48 am
Sep 4, 2018, HH4, 13.5 Mbps, 1.00 Mbps 5:39 pm
Sep 4, 2018, HH4, 12.4 Mbps, 0.87 Mbps 7:29 pm
Sep 4, 2018, HH4, 12.7 Mbps, 1.18 Mbps 8:31pm
Sep 4, 2018, HH4, 0.0 (Broadband drops out/why?/unable to connect fr ~8:40 pm)
Broadband service restored, but now at much lower speed:
Sep 4, 2018, HH4, 8.1 Mbps, 0.82 Mbps 9:18 pm
Sep 5, 2018, HH4, 8.4 Mbps, 0.96 Mbps 8:51 am
Sep 5, 2018, HH4, 8.1 Mbps, 0.83 Mbps 2:42 pm
Sep 5, 2018, HH4, 8.2 Mbps, 0.97Mbps 4:22 pm
Sep 5, 2018, HH4, 8.15 Mbps, 0.92 Mbps 7:16 pm
Sep 6, 2018, HH4, 8.4 Mbps, 0.96 Mbps 11:24 am
Sep 6, 2018, HH4, 8.25 Mbps, 0.92 Mbps 6:38 pm
Sep 7, 2018, HH4, 8.2 Mbps, 1.01 Mbps 7:06 am
I will relook at the wan logs to check if further connection/reset data.
Thanks again for your help.
WAN logs data:
|21:10:31, 04 Sep.||( 110.510000) PPP LCP Send Configuration Request|
|21:10:27, 04 Sep.||( 106.290000) ETHoA is up - VPI: 0, VCI:35|
|21:10:27, 04 Sep.||( 106.290000) DSL is up|
|21:10:26, 04 Sep.||( 104.940000) DSL noise margin: 6.00 dB upstream, 6.00 dB downstream|
|21:10:25, 04 Sep.||( 104.120000) DSL line rate: 1147 Kbps upstream, 10709 Kbps downstream|
|21:09:16, 04 Sep.||( 35.150000) WAN Auto-sensing running.|
|21:08:07, 04 Sep.||(44639.650000) PPPoA is down after 0 minutes uptime [Reconnecting...]|
|21:03:07, 04 Sep.||(44339.970000) PPPoA is down after 737 minutes uptime [Disconnected]|
|21:03:04, 04 Sep.||(44336.440000) PPP LCP Send Termination Request [Peer not responding]|
|08:45:10, 04 Sep.||( 83.760000) PPP LCP Send Configuration Request|
|08:45:07, 04 Sep.||( 80.080000) ETHoA is up - VPI: 0, VCI:35|
|08:45:07, 04 Sep.||( 80.080000) DSL is up|
|08:45:05, 04 Sep.||( 78.720000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream|
|08:45:05, 04 Sep.||( 78.020000) DSL line rate: 1152 Kbps upstream, 15777 Kbps downstream|
|08:44:22, 04 Sep.||( 35.420000) WAN Auto-sensing running.|
Checking WAN logs, there have been no further change since the 4th. Guess that’s why my speed as stuck at this reduced rate.
you are obviously still on adsl2/2+ and not adslmax so package correct
the drops in conenction area a problem are you using the test socket with a filter, even if you currently have a filtered faceplate, to see if that stabilises your conenction and then improves connection speed
is there any noise on quiet line test dial 17070 option 2 should be quiet and best with corded phone
you always have the option of moving to FTTC as that is available at present
my SERVICE WAS PERFECT at 14 Mbps.
Whatever steps BT took for Contract activation to simply extend exact same service (NO CHANGES !) resulted in SUDDEN DROP/DEGRADED SPEED and performance to 8Mbps.
There have been No CHANGES at my end.
I cannot believe you are EVEN RECOMMENDING THAT I should pay more for a higher level service, when BT screwed up my standard service. This seems like fraud....dropping a service to force people to buy a higher, more expensive service!!
Also, I wasn’t born yesterday, I am an engineer that knows that a system doesn’t run perfectly for many, many months and suddenly experience a sifgnificant drop simultaneous with contract renewal and time! ...and believe that it is because of sudden noise on the line or works in the area. This hogwash and you know it!
It is NOT coincidental that my performance dropped SIMULTANEOUS WITH CONTRACT extension date.
for the life of me, I cannot understand why BT mucks with changing customer settings when a customer clearly states agreement for renewing same exact service!
Again, this is NOT the first time it has happened...wastes hours of time troubling shooting, because BT shanked settings.
What makes me really angry ...is the numpties trying to brush it off as, noise on line or agrguimg with me that something changed on my end"
i live alone...NOTHING HAS BEEN TOUCHED OR CHANGED!!!!
From the sound of responses here, I am expected to accept this permanent drop to poor performing 8Mbps, due to BT screwing up my system that was working perfectly.
This leaves me with no alternative bu to issue complaint to the regulator and switch provides.providers.
Update to questions
A) noise test conducted - not significant; just a slight hum (as I don’t have a corded phone)
B) yes, performance tested directly from mains test socket/VDSL plate
atest stats from BT’s own checker:
NOTE : my speed is now at a constant 50% degraded value vs. pre-contract renewal implementation (dropped from 14 to no 7 Mbps).
C) See my logs above showing 14 Mbps since 2015.
Confused by your statement that my connection speed is now capped? At 10 Mbps.
The renewal contract agreement was to keep it the same (14 Mbps) not reduce it to 10 or 8 or 7.
i was promised continuation of the same service if I renewed.
D) I see another person posted similar issues and got a reply admitting that BT mucks with settings at contract extension date
“When your contract was renewed your profile was changed this can trigger unexpected events”
wLooking at other posts, who are the “mod” and should they be looking at this, since it is clearly some kind of digital setting issue
Your speed is not capped at10mb but what I did post was that your connection speed is 10mb not the 8mb you were posting which confirms that you are still on adsl2/2+ and not on the wrong package which thought may have happened initially
obviously the btspeedtester results you have posted are wrong as can be see with a faster upload speed that your actual connection speed. There are numerous posts about incorrect results from btspeedtester