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zoemedia
Newbie
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Message 1 of 2

Switched from Sky to BT and speed dropped to 2meg

Hi

 

I was getting a speed of around 20 meg with Sky.

I switched to BT (Hub4) and received a speed of under 2meg.

Have now upgraded to Hub5 as recommended, and am receiving an equally pathetic speed of 2meg.

Can someone please explain why I am not receiving the speeds I had with Sky, when the same BT Openreach cables are being used?

 

Will be very disappointing to have to return to Sky if this is not resolved. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Switched from Sky to BT and speed dropped to 2meg

can you enter hub manager then go to troubleshooting then helpdesk and post stats 1-12

 

can you run btspeedtester and when first test completes then run diagnostic test and post results  sound like you are on adslmax 

 

btspeedtester

 

can you enter your phone number and post results  remember to delete number https://www.btwholesale.com/includes/adsl/main.html



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