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brigida21
Aspiring Contributor
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Message 1 of 10

Terrible Upload Speed - Please help

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Hello, bought a house accross the road and continued with BT but I am finding my upload speed to be so slow here. I work from home and really need a solution asap. Hope you can help?

 

22:55:59, 07 Jan.( 88.670000) DSL noise margin: 23.00 dB upstream, 6.10 dB downstream
22:55:59, 07 Jan.( 88.600000) DSL line rate: 448 Kbps upstream, 6880 Kbps downstream

 

Using BT Speed Test, the upload is varying from 0.11 to 0.37:

 

Download: 4.72

Upload: 0.13

Ping: 214.33

 

Broadband availability overview
ADSL: SDSL: LLU services: Cable: Wireless:
Yes
No
Yes
Yes
No

 

BT Wholesale information
ADSL status: ADSL Max status: SDSL status: 21CN WBC status: FTTC status: FTTP status:
Enabled as of 07/01/2004
Enabled as of 31/03/2006
Not available
Enabled
Available in some areas
Available in some areas

 

If you require any further information, just let me know?

 

Regards

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conrad
Recognised Expert
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Message 2 of 10

Re: Terrible Upload Speed - Please help

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Can you post the details of this test - delete your phone number  https://www.btwholesale.com/includes/adsl/main.html

 

You are currently on ADSL Max where the maximum upload speed is the 448kps. Hopefully the checker will show you can get ADSL 2+ which could double the upload speed but that is as fast as it gets on an ADSL connection. FTTC will be higher but presumably you couldn't order that anyway.

Moderator
Moderator
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Message 3 of 10

Re: Terrible Upload Speed - Please help

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Good idea @conrad.

 

@brigida21,

 

If you can give us those details I’m sure we’ll be able to help.

 

Cheers

 

David

Community ModeratorDaveM
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brigida21
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Message 4 of 10

Re: Terrible Upload Speed - Please help

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Thank you for the fast response, much appreciated!

 

Exchange SKEWEN is served by Cabinet 26

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

WBC ADSL 2+Up to 2--1 to 3.5Available
WBC ADSL 2+ Annex MUp to 2Up to 0.51 to 3.5Available
ADSL MaxUp to 1.5--1 to 2.5Available
WBC Fixed Rate0.5----Available
Fixed Rate0.5----Available
Other Offerings
Copper Multicast------Available
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Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: Terrible Upload Speed - Please help

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see if mods can get you moved to adsl2  they will post a contact us link here 




contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email

 

your current connection speed is well in excess of the estimated speed so hopefully you will get an even better down speed and certainly better up speed

 


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brigida21
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Message 6 of 10

Re: Terrible Upload Speed - Please help

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Will the mod post a contact us link here?

Thanks
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Distinguished Sage
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Message 7 of 10

Re: Terrible Upload Speed - Please help

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yes



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Highlighted
Moderator
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Message 8 of 10

Re: Terrible Upload Speed - Please help

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Hi brigida21,

 

Looking at those results I think moving you to ADSL 2 should help. I can arrange that for you. Can you drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
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brigida21
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Message 9 of 10

Re: Terrible Upload Speed - Please help

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Thanks both. I have done this.

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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: Terrible Upload Speed - Please help

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now just need to wait as I said previously as now in queue and could take 3/5 working days for mods to conntact you



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