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Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
This is a customer to customer self help forum the only BT presence here are the forum moderators
Thank you for the quick reply,
I have BT HOME HUB 2,
The quiet line test was quiet,
These are the ADSL Stats, http://i.imgur.com/0rnETA2.png
Here are the test results, http://i.imgur.com/9chSvJy.png
Tried Test socket like i said above and explained what happened,
Just wanted to say i have been a bt customer for over 10 years and also been waiting for infinity for about 4, it is dissapointing to see they haven't brought it yet, i hope it can be impletmented soon 🙂
If you need any more info just tell me
My line has 38dB of attenuation, the same as yours. And I am on ADSL2+, the same as you. But my downstream sync rate is around 9200kbps, which is about twice what you currently achieve. One reason I do better is because my target noise margin is the default value of 6dB whereas your has been increased, seemingly to 12dB.
You may think you already tried the test socket and it made no permanent difference but the changes can be subtle initially. If those stats were not taken with the router in the test socket you need to try that now and record the stats again to see if there are any differences.
Its was Resetted for a connection problem on my daughters laptop,
So what exactly do you want me to do now?
I just fitted the BT I Plate and these are my new stats:
Finally, why is it saying that my max achievable speed is 4mb? Maybe this can be the problem?
Please Reply Soon,
If you fitted an iplate/accelerator then are you now in master socket instead of test socket? the test socket is preferable to the master and without iplate
you are currently in a banded profile due to conenction problems - current connection only 4min. you now need to leave the router connected 24/7 for 3/5 days and the banding should release with your noise margin dropping and your speed increasing. it may take a few weeks for your noi8se margin to get back to normal 6db and your speed to rise back to where it previously used to be
Also, can you repost the adsl stats after clicking on the "more details" button............