Thank you - for that info. The Open Reach engineer suggested we ask. I really appreciate you are trying to help.
So, I did - even though my husband has a pacemaker, and it is linked to a mobile unit to hospital - does not qualify - plus I am here so he is not alone.
My neighbour, as far as I know, who is under the doctor and although he lives alone is mobile and still uses his car.
I think the bottom line is all we are asking is to have good customer service. One agent told me they had 500 calls lined up hence the 60 mins average wait. Why not have a dedicated team that takes over as our complaint moves up the ladder. In other words, we would not keep phoning to try and find out what is happening - if we are told this fault will take on average 7 days and it is still ongoing.
Plus, not to have text messages to say your line and internet is working! Email (when sitting in a supermarket car park using their Free WiFi to say we have closed your case.
