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Beginner
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Message 1 of 8

Upgrade from ADSL Max to ADSL2+

I've recently moved to an area where the cabinet is full. There are plans to upgrade it for more space but in the meantime I have ADSL with up to 3.5mb downloads and 0.5mb upload.

I play a lot of online games and the partner watches Netflix and occasionally plays online on her Switch and the internet just can't seem to handle doing two things at once.

I'm wondering if I can upgrade to ADSL2+ as it shows higher download speeds. 
I live approximately 1 km away from the local cabinet.


Broadband availablility.jpg


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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Upgrade from ADSL Max to ADSL2+


 please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

 





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Beginner
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Message 3 of 8

Re: Upgrade from ADSL Max to ADSL2+

I've got a Home Hub 4 so I think the stats are different to the ones you mentioned.
I see I can copy an Event Log if that's any help.

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Upgrade from ADSL Max to ADSL2+

try


From the top Menu > Troubleshooting
> Helpdesk
> Bandwidth

failing that connection stats from event log



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Beginner
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Message 5 of 8

Re: Upgrade from ADSL Max to ADSL2+

Okay, Bandwidth below.

6. Bandwidth:800 / 4632


Rest of the info I'll include below just in case any of it is useful.

1. Product name:BT Home Hub
2. Serial number:+068341+NQ32743818
3. Firmware version:Software version 4.7.5.1.83.8.130.1.32.1.3 (Type A) Last updated 05/08/18
4. Board version:BT Hub 4A
5. ADSL uptime:0 days, 00:25:27
6. Bandwidth:800 / 4632
7. Data sent/received:14.0 MB / 63.9 MB
8. Broadband username:bthomehub@btbroadband.com
9. BT Wi-fi:Yes
10. 2.4 GHz Wireless network/SSID:----Wifi
11. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security:WPA and WPA2
13. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID:----- Wifi
15. 5 GHz Wireless connections:Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security:WPA2
17. 5 GHz Wireless channel:Automatic (Smart Wireless)
18. Firewall:Disabled
19. MAC Address:cc:33:bb:95:97:ce
20. VPI/VCI:0 / 38
21. Modulation:G.992.5 Annex A
22. Latency type:Fast
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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Upgrade from ADSL Max to ADSL2+

you are already on adsl2



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Beginner
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Message 7 of 8

Re: Upgrade from ADSL Max to ADSL2+

Okay, thank you for all your help, I don't think I was originally but I had given them a call recently to see if there was anything to be done and they said they'd make a note.

If there's nothing else that can be done to improve speeds then I guess this is sorted and can be closed.

Thank you again.

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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Upgrade from ADSL Max to ADSL2+

just need to keep checking dslchecker for fibre to be available

are you currently connected to test socket with a filter to see if that improves your connection speed by eliminating all the internal wiring



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