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sc3
Beginner
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Message 1 of 6

Upgrade to ADSL2+

Hi
My exchange had been upgraded to ADSL2+ and according to the dslchecker site, I'm eligible for this. How can I upgrade?

Thanks
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Distinguished Sage
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Message 2 of 6

Re: Upgrade to ADSL2+

Usually, you need to recontract.
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Distinguished Sage
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Message 3 of 6

Re: Upgrade to ADSL2+

I have asked a forum moderator to help you they will post their contact link here they will be able to help your move to ADSL2+
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Moderator
Moderator
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Message 4 of 6

Re: Upgrade to ADSL2+

@sc3 Please use the 'click here to contact the mods' link in my forum profile to send in your details, in order to change to ADSL2 we may need to place an order with a new minimum term contract. You can find the link by clicking on my username.

Thanks

Neil

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sc3
Beginner
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Message 5 of 6

Re: Upgrade to ADSL2+

Hi

The upgrade to ADSL2 was being done yesterday. We lost broadband at about 5pm and still don't have it back this morning (the router is flashing amber with the "b" also flashing). How long does the switch to ADSL2 typically take?

Thanks
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Moderator
Moderator
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Message 6 of 6

Re: Upgrade to ADSL2+

Hi @sc3

 

Thanks for posting back!

 

Sorry for the connection problem you're having.  I understand your service disconnected at roughly 5pm yesterday.  You really should have a connection again by now.

 

I can see that my colleagues are dealing with this and have scheduled a call with you later today.

 

Cheers,

 

Robbie

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