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motek
Beginner
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Message 1 of 19

Upgrade to ADSL2+

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I have moved houses a couple of months ago and since then myupload speed is extremely slow. Sending an email takes ages. I did not have the same issue at my previous address. I assume I am on ADSL max, hence how coulld i upgrade to ADSL2+?

 

Thanks in advance

 

Below results of availability checker:

 

VDSL Range A (Clean)5539.813.38.535Available---- 
VDSL Range B (Impacted)44.428.211.8622.4Available---- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 4.5--3 to 7Available---- 
WBC ADSL 2+ Annex MUp to 4.5Up to 0.53 to 7Available---- 
ADSL MaxUp to 3.5--2.5 to 6.5Available---- 
WBC Fixed Rate2 ----Available---- 
Fixed Rate2 ----Available---- 
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapU      
VRIN      
NTEFaceplateN      
Last Test Date18-01-1970    
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Distinguished Sage
Distinguished Sage
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Message 2 of 19

Re: Upgrade to ADSL2+

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can you post stats from your router please



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motek
Beginner
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Message 3 of 19

Re: Upgrade to ADSL2+

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This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+xxxxxxx

Firmware version:

SGxxxxxxxxxx2

Firmware updated:

11-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 2 Hours 24 Minutes 30 Seconds

Data rate:

448 Kbps / 7.17 Mbps

Maximum data rate:

1184 / 7684

Noise margin:

23 dB / 6.4 dB

Line attenuation:

43.5 dB

Signal attenuation:

26 dB / 43.5 dB

VPI / VCI:

0/38

Modulation:

G_992_1_ANNEX_A

Latency type:

Fast Path

Data sent / received:

42 MB Uploaded / 1007 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-xxxx

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-xxxx

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

xxxxxxxxxxx

Software variant:

-

Boot loader:

7.33.1

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Distinguished Sage
Distinguished Sage
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Message 4 of 19

Re: Upgrade to ADSL2+

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you have been put on adslmax probably because your downspeed is less than 8mb  The mods will post here and try and help get you upgraded to adsl2



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Moderator
Moderator
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Message 5 of 19

Re: Upgrade to ADSL2+

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Hi @motek,

 

We'll check your account and if needed, get in touch with BT Wholesale, our suppliers, to change you over. You can contact us by clicking on my user name and then on contact the mods.

 

Thanks

 

DanielS

Community ModeratorDannyS
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motek
Beginner
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Message 6 of 19

Re: Upgrade to ADSL2+

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Thanks DanielS. Unfortunately I cannot find the contact the mods after clicking on your user name...

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Distinguished Sage
Distinguished Sage
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Message 7 of 19

Re: Upgrade to ADSL2+

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if you are using a mobile then you need to switch to full view

 



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motek
Beginner
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Message 8 of 19

Re: Upgrade to ADSL2+

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Hi,

 

I am on my laptop.

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Distinguished Sage
Distinguished Sage
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Message 9 of 19

Re: Upgrade to ADSL2+

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usually like this

contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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motek
Beginner
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Message 10 of 19

Re: Upgrade to ADSL2+

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Thats what i was looking for, however its not there 

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