I'm in urgent need of advice please re my intermittent broadband problems
For the past week now I've been getting very slow speeds and occasionally the broadband disappears altogether. When it disappears, my phone line goes out too, so I'm convinced it's a problem with the BT line.
When I first contacted BT they did a line test and confirmed there was a problem with the line. After an hour and a half on the phone to them (on another phone line), both phone and broadband started working again - intermittently. BT now say that the problem is with my internal wiring. I'm getting increasingly frustrated, especially with the BT call centre getting me to repeat the same checklist tests, router resets, etc. As an ex-telecoms project manager I'm not entirely a novice user, and desperately want to get this resolved but don't know how to break through the BT call centre barrier.
My NETGear Wireless-N stats show the following:
|Connection Speed||896 kbps||96 kbps|
|Line Attenuation||53.0 db||31.5 db|
|Noise Margin||10.6 db||7.0 db|
The speed also looks somewhat lower than the line speeds I should be getting (table below is from BTs ADSL Checker):
|ADSL Max||Up to 5||--||3.5 to 7.5||Available|
Can anyone offer any suggestions at all please?
Many thanks in advance,
Solved! Go to Solution.
Have you tried the quite line test i think it 17070 and option 2 from master socket, if you hear noise i would report phone fault.
can you connect to the test socket and repost your stats as this will eliminate any problems caused by your internal wiring
Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
This is a customer to customer self help forum the only BT presence here are the forum moderators
did you try phone from test socket? internet will work with only 1 wire connected but your phone requires both connected to work
Yes, I tried the phone from both sockets. Have also tried to access the BT Line Checker at https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21&s_cid=con_FURL_faults but I'm just getting a blank screen
yes if it works from test socket there is a problem with master front plate or internal wiring. do you have extension sockets in other rooms?