Just been on the phone to BT for half an hour trying to resolve fluctuating and poor connectivity.
Using a HH4, I used to get a fairly consistent 6.8 Mbs but now it fluctuates between 2-4Mbs. It is making life really difficult as I often work from home and I cannot get a reliable connection.
The woman at BT told me that she could see that I got approx 5Mbs but I could not. I very briefly saw 6.8 when everything was disconnected, but when I looked a second time with everything still disconnected I saw 1.3.
She told me that there was nothing further she could do as she saw me over the minimum required level of 2.5 ish and that was that.
What is going on ? Is there any chance it could be to do with my equipment or is it more likely to be something at the exchange ? Could someone PLEASE HELP !!
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
Noise on the phone line will affect broadband speed.
Are you connecting to the home hub using a direct Ethernet cable, or wireless?
Which BT Home hub do you have?
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
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Telephone Number on Exchange COLDINGHAM
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Left in Jumper
|ADSL Max||Up to 5||--||3.5 to 7.5||Available||--||--|
Home Hub 4
Hi Welcome to the community forums
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.
This test must be done with a wired connection.
once you have posted the information asked for then the community members can help you more
|17:06:16, 01 Dec.||( 76.240000) DSL noise margin: 25.00 dB upstream, 10.10 dB downstream|
|17:06:15, 01 Dec.||( 76.010000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream|
When looking for these I found loads of entries saying BLOCKED - is that normal ?