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drkdeath5000
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Message 71 of 94

Re: Very Slow Broadband Speed & Dropping Out

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If it was congestion would it not show on the exchange status checker. I used plusnet to check and its coming up okay?

 

Colour: Green20CN VP capacity at this exchange is currently showing as Green.
Click here for further details
Colour: RedBT have not advised a planned date for WBC on 21CN
Colour: UnknownYou can view recent Service Outages for this exchange here
Colour: UnknownBT have published Max DSL upgrade information for this exchange
Click here for further details

 

I'm getting a lot of packet loss which is making certain things impossible. I have no interference, no tvs just a computer running over a cat6 cable. My line is crystal clear since the engineer fixed it all so the problem has to be elsewhere.

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Distinguished Sage
Distinguished Sage
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Message 72 of 94

Re: Very Slow Broadband Speed & Dropping Out

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yes normally you would see that as either amber or red if there was a problem but it can take time before wholesale update the website



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drkdeath5000
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Message 73 of 94

Re: Very Slow Broadband Speed & Dropping Out

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I really cant see it being congestion we are very rural here so its not like there are thousands of people running on the exchange. Plus its happening in the off peak hours, if it was congestion i would expect to see it more in the evening after 5pm as thats when everyone is getting home.

 

I'm wondering if it could be a bad node or something?

 

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>pathping bt.net

Tracing route to bt.net [193.113.211.125]
over a maximum of 30 hops:
  0  Mark-PC.home [192.168.1.69]
  1  BThomehub.home [192.168.1.254]
  2  esr8.birmingham5.broadband.bt.net [217.32.86.147]
  3  217.32.86.30
  4  213.1.69.94
  5  31.55.164.102
  6     *     31.55.164.49
  7  31.55.164.107
  8  109.159.248.67
  9  core2-te0-15-0-17.ilford.ukcore.bt.net [109.159.248.42]
 10  core2-pos1-1.birmingham.ukcore.bt.net [62.172.103.93]
 11  iar1-gig5-5.birmingham.ukcore.bt.net [62.6.196.98]
 12  62.172.57.218
 13     *        *        *
Computing statistics for 300 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Mark-PC.home [192.168.1.69]
                                0/ 100 =  0%   |
  1    3ms     0/ 100 =  0%     0/ 100 =  0%  BThomehub.home [192.168.1.254]
                                1/ 100 =  1%   |
  2  636ms     6/ 100 =  6%     5/ 100 =  5%  esr8.birmingham5.broadband.bt.net
[217.32.86.147]
                                0/ 100 =  0%   |
  3  631ms     4/ 100 =  4%     3/ 100 =  3%  217.32.86.30
                                0/ 100 =  0%   |
  4  631ms     8/ 100 =  8%     7/ 100 =  7%  213.1.69.94
                                0/ 100 =  0%   |
  5  623ms    10/ 100 = 10%     9/ 100 =  9%  31.55.164.102
                                0/ 100 =  0%   |
  6  ---     100/ 100 =100%    99/ 100 = 99%  31.55.164.49
                                0/ 100 =  0%   |
  7  624ms     8/ 100 =  8%     7/ 100 =  7%  31.55.164.107
                                0/ 100 =  0%   |
  8  630ms     5/ 100 =  5%     4/ 100 =  4%  109.159.248.67
                                0/ 100 =  0%   |
  9  647ms     1/ 100 =  1%     0/ 100 =  0%  core2-te0-15-0-17.ilford.ukcore.bt
.net [109.159.248.42]
                                2/ 100 =  2%   |
 10  640ms     3/ 100 =  3%     0/ 100 =  0%  core2-pos1-1.birmingham.ukcore.bt.
net [62.172.103.93]
                                0/ 100 =  0%   |
 11  654ms     3/ 100 =  3%     0/ 100 =  0%  iar1-gig5-5.birmingham.ukcore.bt.n
et [62.6.196.98]
                                9/ 100 =  9%   |
 12  653ms    12/ 100 = 12%     0/ 100 =  0%  62.172.57.218

Trace complete.

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drkdeath5000
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Message 74 of 94

Re: Very Slow Broadband Speed & Dropping Out

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Well i decided to try some online gaming as a test and its pretty much unplayabled. What started off as a good ping 39ms has been constantly up and down reaching the high 400s and friends say i'm jumping all over the place. I get a good minute of low latency until it spikes and repeats over and over. Surely something can be done about this? I've come this far so i'm not giving up on it now.

 

Should i open a new thread with all the details?

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Distinguished Sage
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Message 75 of 94

Re: Very Slow Broadband Speed & Dropping Out

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no just post here no reason for a new thread
drkdeath5000
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Message 76 of 94

Re: Very Slow Broadband Speed & Dropping Out

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Normal acceptable ping but still some packet loss going on


C:\Windows\system32>pathping bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:
  0  Mark-PC.home [192.168.1.69]
  1  BThomehub.home [192.168.1.254]
  2  esr8.birmingham5.broadband.bt.net [217.32.86.147]
  3  217.32.86.30
  4  213.1.69.94
  5  31.55.164.102
  6  31.55.164.49
  7  31.55.164.107
  8  acc1-10GigE-0-2-0-5.bm.21cn-ipp.bt.net [109.159.248.106]
  9  core2-te-0-4-0-4.ilford.ukcore.bt.net [109.159.248.6]
 10  194.72.31.143
 11  194.74.65.42
 12     *        *        *
Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Mark-PC.home [192.168.1.69]
                                0/ 100 =  0%   |
  1    3ms     0/ 100 =  0%     0/ 100 =  0%  BThomehub.home [192.168.1.254]
                                0/ 100 =  0%   |
  2   21ms     0/ 100 =  0%     0/ 100 =  0%  esr8.birmingham5.broadband.bt.net
[217.32.86.147]
                                0/ 100 =  0%   |
  3  ---     100/ 100 =100%   100/ 100 =100%  217.32.86.30
                                0/ 100 =  0%   |
  4   22ms     0/ 100 =  0%     0/ 100 =  0%  213.1.69.94
                                0/ 100 =  0%   |
  5   25ms     0/ 100 =  0%     0/ 100 =  0%  31.55.164.102
                                0/ 100 =  0%   |
  6  ---     100/ 100 =100%   100/ 100 =100%  31.55.164.49
                                0/ 100 =  0%   |
  7   20ms     0/ 100 =  0%     0/ 100 =  0%  31.55.164.107
                                0/ 100 =  0%   |
  8   22ms     0/ 100 =  0%     0/ 100 =  0%  acc1-10GigE-0-2-0-5.bm.21cn-ipp.bt
.net [109.159.248.106]
                                0/ 100 =  0%   |
  9   32ms     0/ 100 =  0%     0/ 100 =  0%  core2-te-0-4-0-4.ilford.ukcore.bt.
net [109.159.248.6]
                                0/ 100 =  0%   |
 10   32ms     0/ 100 =  0%     0/ 100 =  0%  194.72.31.143
                                0/ 100 =  0%   |
 11   27ms     0/ 100 =  0%     0/ 100 =  0%  194.74.65.42

Trace complete.

C:\Windows\system32>pathping bt.net

Tracing route to bt.net [193.113.211.125]
over a maximum of 30 hops:
  0  Mark-PC.home [192.168.1.69]
  1  BThomehub.home [192.168.1.254]
  2  esr8.birmingham5.broadband.bt.net [217.32.86.147]
  3  217.32.86.30
  4  213.1.69.94
  5  31.55.164.102
  6  31.55.164.49
  7  31.55.164.107
  8  109.159.248.67
  9  core2-te0-15-0-17.ilford.ukcore.bt.net [109.159.248.42]
 10  core2-pos1-1.birmingham.ukcore.bt.net [62.172.103.93]
 11  iar1-gig5-5.birmingham.ukcore.bt.net [62.6.196.98]
 12  62.172.57.218
 13     *        *        *
Computing statistics for 300 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Mark-PC.home [192.168.1.69]
                                0/ 100 =  0%   |
  1    4ms     0/ 100 =  0%     0/ 100 =  0%  BThomehub.home [192.168.1.254]
                                0/ 100 =  0%   |
  2   26ms     0/ 100 =  0%     0/ 100 =  0%  esr8.birmingham5.broadband.bt.net
[217.32.86.147]
                                0/ 100 =  0%   |
  3   29ms     0/ 100 =  0%     0/ 100 =  0%  217.32.86.30
                                0/ 100 =  0%   |
  4   22ms     0/ 100 =  0%     0/ 100 =  0%  213.1.69.94
                                0/ 100 =  0%   |
  5   25ms     0/ 100 =  0%     0/ 100 =  0%  31.55.164.102
                                0/ 100 =  0%   |
  6  ---     100/ 100 =100%   100/ 100 =100%  31.55.164.49
                                0/ 100 =  0%   |
  7   24ms     0/ 100 =  0%     0/ 100 =  0%  31.55.164.107
                                0/ 100 =  0%   |
  8   24ms     0/ 100 =  0%     0/ 100 =  0%  109.159.248.67
                                0/ 100 =  0%   |
  9   35ms     0/ 100 =  0%     0/ 100 =  0%  core2-te0-15-0-17.ilford.ukcore.bt
.net [109.159.248.42]
                                0/ 100 =  0%   |
 10   34ms     0/ 100 =  0%     0/ 100 =  0%  core2-pos1-1.birmingham.ukcore.bt.
net [62.172.103.93]
                                0/ 100 =  0%   |
 11   41ms     0/ 100 =  0%     0/ 100 =  0%  iar1-gig5-5.birmingham.ukcore.bt.n
et [62.6.196.98]
                               11/ 100 = 11%   |
 12   32ms    11/ 100 = 11%     0/ 100 =  0%  62.172.57.218

Trace complete.

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drkdeath5000
Contributor
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Message 77 of 94

Re: Very Slow Broadband Speed & Dropping Out

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Morning, its off peak hours now everyone is at work and ping is still a little high but packet loss is the main culprit.

 

Here is an MTR ran for 10 minutes, i'm getting over 10% packet loss which surely isnt acceptable?

 

Host%SentRecvBestAvrgWrstLast
BThomehub.home0400400231012
esr8.birmingham5.broadband.bt.net10293266185612086
217.32.86.308308285196012888
213.1.69.9412273241195312986
31.55.164.1026325306206518478
31.55.164.498312290195912775
31.55.164.1079297271206112987
109.159.248.857314293236312772
core1-te0-3-0-14.ealing.ukcore.bt.net8313291276815678
194.72.31.151102892612465185117
194.74.65.4212277246346514079
No response from host1008000000
ae0.er01.cwwtf.bbc.co.uk11281251356814177
132.185.255.16511282253246513374
fmt-vip132.cwwtf.bbc.co.uk9297271366914487
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drkdeath5000
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Message 78 of 94

Re: Very Slow Broadband Speed & Dropping Out

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I cant take this any more, i had around a 600 ping this morning so gave in and went out. I've just come back and its still the same. Seriously there must be something that can be done about this, certain things are just impossible whilst its like this.

 

It cant be congestion because i'm noticing it happening at all hours now, both early morning when everyone is out and late evening when everyone is home. I can only describe it as lag spikes which happen every 15 minutes or so and can last from anything to 5 minutes to a couple of hours.

 

Am i on the right track with pathping or do you prefer tracert for diagnosing this?

 

Here is a tracert from just now, i've also been running a mtr from 9pm so i'll post the results of that when its been running a while longer.


C:\Windows\system32>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

  1     3 ms     2 ms     9 ms  BThomehub.home [192.168.1.254]
  2     *      183 ms   208 ms  esr8.birmingham5.broadband.bt.net [217.32.86.147]
  3   246 ms   224 ms   208 ms  217.32.86.30
  4   453 ms   426 ms   387 ms  213.1.69.94
  5   208 ms   147 ms   185 ms  31.55.164.102
  6   147 ms   176 ms   145 ms  31.55.164.49
  7   186 ms    78 ms   173 ms  31.55.164.107
  8   104 ms     *      145 ms  acc1-10GigE-0-2-0-5.bm.21cn-ipp.bt.net [109.159.248.106]
  9     *      228 ms   230 ms  core2-te-0-4-0-4.ilford.ukcore.bt.net [109.159.248.6]
 10     *      276 ms   285 ms  194.72.31.143
 11   236 ms   236 ms   181 ms  194.74.65.42
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14   238 ms   204 ms   236 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 15   408 ms   339 ms   339 ms  132.185.255.149
 16   429 ms   470 ms     *     fmt-vip72.telhc.bbc.co.uk [212.58.244.18]
 17   191 ms   205 ms   261 ms  fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.

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drkdeath5000
Contributor
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Message 79 of 94

Re: Very Slow Broadband Speed & Dropping Out

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MTR ran for just over an hour (9.00-10.24pm), its showing my average ping at 200ms with high packet loss 9/10% and i'm sure if i left this running it would gradually get worse as my ping has been showing at 500ms for the last 20 mins or so. I'll leave this running until midnight and post the results again.

 

Host%SentRecvBestAvrgWrstLast
BThomehub.home068346834132143
esr8.birmingham5.broadband.bt.net95074463218202797356
217.32.86.3095154473218200829355
213.1.69.94105022456718200759355
31.55.164.10295122469218200790355
31.55.164.4995094465718201797355
31.55.164.10795082464218201796353
109.159.248.8595098466218200849347
109.159.252.20095127469922206801347
109.159.252.6195082464222205859356
194.74.65.4295083464424208834347
No response from host100136800000
ae0.er01.cwwtf.bbc.co.uk95083464424209737347
132.185.255.16595074463224205708355
fmt-vip132.cwwtf.bbc.co.uk95070462724208860355

 

Also, another tracert......


C:\Windows\system32>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:

  1    11 ms     6 ms     4 ms  BThomehub.home [192.168.1.254]
  2   294 ms   306 ms   333 ms  esr8.birmingham5.broadband.bt.net [217.32.86.147
]
  3   424 ms   448 ms   493 ms  217.32.86.30
  4   485 ms   442 ms   516 ms  213.1.69.94
  5     *      457 ms   481 ms  31.55.164.102
  6   524 ms   445 ms   507 ms  31.55.164.49
  7     *      433 ms   450 ms  31.55.164.107
  8   511 ms   472 ms   388 ms  109.159.248.83
  9   566 ms   504 ms   483 ms  core2-te0-15-0-15.ilford.ukcore.bt.net [109.159.
248.36]
 10   418 ms   567 ms   532 ms  194.72.31.135
 11   442 ms   415 ms   526 ms  194.74.65.42
 12     *        *        *     Request timed out.
 13   347 ms   393 ms   387 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
 14   535 ms   560 ms   536 ms  132.185.255.165
 15   516 ms   424 ms   391 ms  fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]

Trace complete.

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drkdeath5000
Contributor
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Message 80 of 94

Re: Very Slow Broadband Speed & Dropping Out

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Results up to midnight

 

Host%SentRecvBestAvrgWrstLast
BThomehub.home084498449132142
esr8.birmingham5.broadband.bt.net10619656301823979729
217.32.86.309630457651823782932
213.1.69.9410614855701823875925
31.55.164.1029626057101823879024
31.55.164.499622456651823879719
31.55.164.10710621656551823979627
109.159.248.8510620056351823784929
109.159.252.2009626057102224380138
109.159.252.6110621256502224385925
194.74.65.429622456652424687129
No response from host100169100000
ae0.er01.cwwtf.bbc.co.uk10622056602424881128
132.185.255.16510619656302424273026
fmt-vip132.cwwtf.bbc.co.uk10620856452424586033
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