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Distinguished Sage
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Message 61 of 94

Re: Very Slow Broadband Speed & Dropping Out

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try a traceroute using windows command prompt to bbc.co.uk and post those results back
drkdeath5000
Contributor
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Message 62 of 94

Re: Very Slow Broadband Speed & Dropping Out

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C:\Windows\system32>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

  1     2 ms     4 ms     2 ms  BThomehub.home [192.168.1.254]
  2   706 ms   662 ms   531 ms  esr8.birmingham5.broadband.bt.net [217.32.86.147
]
  3     *      772 ms   660 ms  217.32.86.30
  4   625 ms   681 ms   737 ms  213.1.69.94
  5   738 ms   767 ms   560 ms  31.55.164.102
  6   724 ms   651 ms   719 ms  31.55.164.49
  7   734 ms   856 ms   911 ms  31.55.164.107
  8   698 ms   738 ms   798 ms  109.159.248.77
  9   708 ms   742 ms   767 ms  core2-te0-15-0-17.ilford.ukcore.bt.net [109.159.
248.42]
 10   773 ms   582 ms   659 ms  peer2-xe1-1-0.telehouse.ukcore.bt.net [109.159.2
54.140]
 11   280 ms   269 ms   325 ms  194.74.65.42
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *      309 ms   327 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 15   695 ms   596 ms   543 ms  132.185.255.149
 16   737 ms   567 ms   541 ms  fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.

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drkdeath5000
Contributor
349 Views
Message 63 of 94

Re: Very Slow Broadband Speed & Dropping Out

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A second traceroute an hour later and as you can see its back to normal. Very strange.


C:\Windows\system32>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

  1     2 ms     4 ms     2 ms  BThomehub.home [192.168.1.254]
  2    21 ms    18 ms    19 ms  esr8.birmingham5.broadband.bt.net [217.32.86.147
]
  3    20 ms    19 ms    18 ms  217.32.86.30
  4    20 ms    20 ms    20 ms  213.1.69.94
  5   305 ms   306 ms   228 ms  31.55.164.102
  6    20 ms    19 ms    20 ms  31.55.164.49
  7    20 ms    22 ms    19 ms  31.55.164.107
  8    19 ms    19 ms    20 ms  acc1-10GigE-0-2-0-5.bm.21cn-ipp.bt.net [109.159.
248.106]
  9    31 ms    31 ms    31 ms  core2-te-0-4-0-4.ilford.ukcore.bt.net [109.159.2
48.6]
 10    24 ms    24 ms    54 ms  194.72.31.143
 11    26 ms    28 ms    26 ms  194.74.65.42
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14    25 ms    25 ms    24 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 15    25 ms    27 ms    25 ms  132.185.255.149
 16    26 ms    24 ms    23 ms  fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.

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Distinguished Sage
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Message 64 of 94

Re: Very Slow Broadband Speed & Dropping Out

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it looks like possible network congestion
drkdeath5000
Contributor
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Message 65 of 94

Re: Very Slow Broadband Speed & Dropping Out

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What would you suggest?

 

The speed isnt much an issue for me as 2mbps is more than enough through the day but in the evenings i'm likely to be using catchup services such as iplayer, or online gaming etc and its usually fine for then. The issue is really the ping as its taking ages to load sites.

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Distinguished Sage
Distinguished Sage
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Message 66 of 94

Re: Very Slow Broadband Speed & Dropping Out

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If it is exchange congestion there is little you can do apart from post your poor results. Should your download speed drop below wholesale acceptable level the wholesale will take action otherwise the exchange will be upgraded whe wholesale decide



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drkdeath5000
Contributor
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Message 67 of 94

Re: Very Slow Broadband Speed & Dropping Out

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Do you not think it varies too much for congestion? I could understand it if my ping was doubled but its 20 times more than it should be.

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drkdeath5000
Contributor
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Message 68 of 94

Re: Very Slow Broadband Speed & Dropping Out

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If its of any use here is a pingtest from earlier.

 

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Distinguished Sage
Distinguished Sage
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Message 69 of 94

Re: Very Slow Broadband Speed & Dropping Out

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It's more that at off peak it is ok then at peak times it is slow only to improve again when off peak comes round again

 

only btspeedtester diagnostic test is of any use to show the problem and only with cable connection



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Distinguished Sage
Distinguished Sage
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Message 70 of 94

Re: Very Slow Broadband Speed & Dropping Out

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You can check this previous post for possible causes of interference which could cause a problem. 



interference causes

 

 



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