I have been a customer for a number of years with few or no issues. However the past 2 days my connections speed has dropped to an unacceptable slow rate and today I am not even able to pick up my email.
I have looked on this forum and am not able to undertake all the techical diagnostic tests you have asked others. I have not changed anything in my patten of useage and pay for unlimitted BB access. As a result of this slowness I am not able to work today.
I did run an online test and it says:
Download speed is less than 2.43
The upload is 0.38
Ping Latency (ma) 41.25
I have removed all internet plug in applications and shut down all tabs etc.
Please can you tell me if this is a wider issue as I am not able to continue with such a slow service.
is there anything listed here as an exchange problem http://usertools.plus.net/exchanges/mso.php
in order to help you need to provide more information such as the adsl stats from your router. this link will help just find your router and follow iinstructions then post result http://www.kitz.co.uk/adsl/frogstats.php
try quiet line test dial 17070 option 2 should be silent and best with corded phone if cordless then dull hum normal
Dear Distinguished Sage
Many thanks for your replay.
I followed the link however am not techincal enough to find out any informaiton as the link did not work for Home hub and there is no link for Home Hub 2.
I called the number and option 2 is quiet.
There is no listed work or disruption in the area.
Is there a telephone number for me to speak to someone please?
I would suggest you continue getting help from the forum and if the memebers who are customers just like you and I can't help then the forum mods will help - they are the only BT employees on the forum
the alternative you phone CS India and have a frustraing phone and maybe make some progress 08001114567
if you enter 192.168.1.254 into your browser not search engine then enter hub manager then go to advanced settings then adsl you should see the stats I am looking for
and if you 'show deatail' at the bottom of the page you will see more errors
just post it all
you can change the password to anything you want that you can remember. should you ever forget it then a factory reset by pushing the recessed button on back will take it back to password shown on hub
yes change it to something you can remember and then progress to advanced settings
Please find informaiton below:
Line state Connected
Connection time 0 days, 0:25:56
Downstream 2,816 Kbps
Upstream 448 Kbps
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 9.2 dB / 15.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 18.1 dBm / 12.5 dBm
that's the ones can you post the errors which are lower down after clicking 'show detail' at bottom
from what you have posted you are quite a long way from the exchange