I was hoping someone might help us . Our internet speed has gone quite slow over the last 3 weeks . We did have an engineer out a fortnight ago but unfortunately the speed did'nt pick up again . I have phoned the helpline and they have sent out a new BT home hub 4 router which we recived yesterday . Our speed though appears to have gone even slower . Any help or advice would be really appreciated . thanks .
are you having problems maintaining connection - router resetting or manual resets trying to get speed back or both? you are currently in banded profile which should release provided you can maintain a stable connection 24/7 for 5/7 days maybe sooner
try quiet line test dial 17070 option 2 should be quiet and best with a corded phone
are you using the test socket with a filter to see if that helps
thanks for your reply
Yes I would say our main problem is the router restting and then on advice from bt help line which was to manualy reset the router .
I had'nt come across ' banded profiles ' before . I did some more reading on the forum . Am I right in thinking that due to the line being unstable - That the DLM starts and attempts to stablize the line by in effect slowing the speed . And that when the router resets or we manulaly reset the router the effect is that more DLM occurs ?.
Yes we did do a quiet line test and it was okay and we also did a test using the test socket and a filter and the results were the same .
Hopefully the connection will be start to be more stable and the speed will increase .
thanks for your help .
the banding will continue unless you can get a stable connection 24/7 and it will start to release in 5/7 days provided no drops or resets.
maybe you should have left it connected to the test socket with a filter to see if that gives a stable connection as banded there would be no speed change when connecting to test socket but hopefuly better stable connection
sorry for the late reply , unfortunately the speed went so slow I was unable to access the forum until now .
A outreach engineer came out today as a further fault was found on the line which was repaired . I hope the line will improve over the next couple of days .
Thanks for your kind offer of help , unforunately the speed did not improve and as a result I was unable to access the internet properly .
I have sent you my details . Thanks again .
Thanks for taking my call a few days ago.
Are you happy with the speeds since the engineer visit?
At first the speed seemed to increase ( the engineers came on friday ) on Saturday the download speed reached 8mbps ,which was really good .
Unfortunately on Sunday and today the speed went down to 1.62 mbps .
I did notice today that the line again appeared to have some ' noise ' on it .
I would love to know what is causing the speed to decrease again .
If you try quiet line test and you can hear line noise then that will certainly affect your connection speed