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jaysteadman
Beginner
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Message 1 of 15

Very Slow Speed .

Hi 

 

I was hoping someone might help us . Our internet speed has gone quite slow over the last 3 weeks . We did have an engineer out a fortnight ago but unfortunately the speed did'nt pick up again . I have phoned the helpline and they have sent out a new BT home hub 4 router which we recived yesterday . Our speed though appears to have gone even slower . Any help or advice  would be really appreciated . thanks .

 

 

speed test .jpgbtwholesale.jpgspped cabinet.jpgbthub.jpg

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Distinguished Sage
Distinguished Sage
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Message 2 of 15

Re: Very Slow Speed .

are you having problems maintaining connection - router resetting or manual resets trying to get speed back or both?  you are currently in banded profile which should release provided you can maintain a stable connection 24/7 for 5/7 days maybe sooner

 

try quiet line test  dial 17070 option 2 should be quiet and best with a corded phone

 

are you using the test socket with a filter to see if that helps

 

https://www.plus.net/help/archive/broadband/broadband-terminology-guide/?supportarchive



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jaysteadman
Beginner
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Message 3 of 15

Re: Very Slow Speed .

thanks for your reply 

 

Yes I would say our main problem is the router restting and then on advice from bt help line which was to  manualy reset the router .

 

I had'nt come across ' banded profiles ' before . I did some more reading on the forum . Am I right in thinking that due to the line being unstable - That the DLM starts and attempts to stablize the line by in effect slowing the speed . And that when the router resets or we manulaly reset the router  the effect is that more DLM occurs ?.

 

Yes we did do a quiet line test and it was okay  and we also did a test using the test socket and a filter and the results were the same .

 

Hopefully the connection will be start to be more stable and the speed will increase .

 

thanks for your help .

 

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 15

Re: Very Slow Speed .

the banding will continue unless you can get a stable connection 24/7 and it will start to release in 5/7 days provided no drops or resets.

 

maybe you should have left it connected to the test socket with a filter to see if that gives a stable connection  as banded there would be no speed change when connecting to test socket but hopefuly better stable connection



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Moderator
Moderator
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Message 5 of 15

Re: Very Slow Speed .

Hi @jaysteadman,

 

I'll be able to take a look at your connection. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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jaysteadman
Beginner
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Message 6 of 15

Re: Very Slow Speed .

sorry for the late reply , unfortunately the speed went so slow I was unable to access the forum until now . 

 

A outreach engineer came out today as a further fault was found on the line which was repaired . I hope the line will improve over the next couple of days .

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jaysteadman
Beginner
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Message 7 of 15

Re: Very Slow Speed .

Thanks for your kind offer of help , unforunately the speed did not improve and as a result I was unable to access the internet properly .

 

I have sent you my details . Thanks again .

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Moderator
Moderator
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Message 8 of 15

Re: Very Slow Speed .

Hi Jaysteadman

 

Thanks for taking my call a few days ago.

 

Are you happy with the speeds since the engineer visit?

 

Thanks

 

Stuart

Community ModeratorStuartH
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jaysteadman
Beginner
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Message 9 of 15

Re: Very Slow Speed .

Hi Stuart 

 

At first the speed seemed to increase ( the engineers came on friday ) on Saturday the download speed reached 8mbps ,which was really good .

 

Unfortunately on Sunday and today the speed went down to 1.62 mbps . 

 

I did notice today that the line again appeared to have some ' noise ' on it .

 

I would love to know what is causing the speed to decrease again .

 

 

Thanks .

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Distinguished Sage
Distinguished Sage
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Message 10 of 15

Re: Very Slow Speed .

If you try quiet line test and you can hear line noise then that will certainly affect your connection speed



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