Been with BT Broadband many years now. Live in a very rural village so only 4mb ADSL down is avalible.
Download and upload speed is fine and always as advertised.
Last 2 weeks i've had 40 - 50% packet loss spikes in all online games making them unplayable.
First time this has ever happened in years of using my connection for gaming. It's not my PC. It's not my router.
BT have advised to reset my router which I did and they also reset my line profile but as I was trying to tell them. It's packet loss. Not the download and upload speed that's the problem.
Had a few unhelpful people on BT support saying my ip profile is fine and speeds are as advertised so there's nothing they can do and actually don't want to help.
Wired of course!