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Beginner
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Message 1 of 5

Very slow broadband and awful landline quality

I have awful broadband speeds, and they are even worse now. The quality of my landline is also terrible - it barely works and is now worse than ever.

I have tried testing the broadband using the BT online tool, and the landline quality using same. Can't complete either because, ironically, the broadband speed is so slow. Was having an online conversation with BT, but when they tried to test the speed, they knocked me off broadband so I lost the conversation.  Turns out, they posted the fault as resolved, which it isn't. 

I need to work from home, as I am vulnerable to Covid. However, I can't because the broadband is awful and the phone line is awful.  Can't make a complaint - online chat is not available, the phone service is to be avoided and I don't see why I should have to write a letter. 

Aside from simply leaving BT, does anyone have any suggestions as to how I can change this situation?

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4 REPLIES 4
Guru
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Message 2 of 5

Re: Very slow broadband and awful landline quality

Ring them and the help team will take care of everything for you.
If your landline can make a call ring 150, if not use another phone or mobile and freephone 0800 800 150 

If your landline is faulty, it will impact your broadband.

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Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: Very slow broadband and awful landline quality

before phoning BT have you checked from test socket to see if the noise still exists confirming problem external and not a problem with your own internal wiring  if external then engineer visit is free but if the problem is caused by your internal wiring then there will probably be a charge of £85



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Beginner
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Message 4 of 5

Re: Very slow broadband and awful landline quality

I'm sorry I am not sure I understand what you mean. Test from a test socket? 

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Distinguished Sage
Distinguished Sage
309 Views
Message 5 of 5

Re: Very slow broadband and awful landline quality

see this post message 4  which socket are you using?

https://community.bt.com/t5/Landline/Internet-disconnects-when-telephone-rings/m-p/2062585#M71600



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