cancel
Showing results for 
Search instead for 
Did you mean: 
Igor
Aspiring Contributor
155 Views
Message 11 of 14

Re: Very, very slow BB speed

Thank you for link - I will certainly check it out.

BT have now "Closed" my fault fix (third time they've done this) and are opening a new one, the symptoms are exactly the same as they were on March 1st. What intrigues me is I can't get further than BT Support - latest one was very pleasant and promised to ring me between 14.00-16.00 yesterday once checks were made (didn't) - I was not surprised. Messages have been passed on (I was told) to the next level and they'd get in touch - didn't.

No need to respond to the above ramblings by the way, after three weeks I've accepted this Kafkaesque scenario...
0 Ratings
Reply
Distinguished Sage
148 Views
Message 12 of 14

Re: Very, very slow BB speed

 
0 Ratings
Reply
Distinguished Sage
147 Views
Message 13 of 14

Re: Very, very slow BB speed

@Igor

 

Is the phone line always noisy if it is then you need to report a noisy phone line to BT faults on 151 with NO mention of broadband in the call once line noise is resolved then your broadband will recover automatically

0 Ratings
Reply
Igor
Aspiring Contributor
137 Views
Message 14 of 14

Re: Very, very slow BB speed

Interesting. The line is not always crackling but I'd say some of the time it is.

I'll certainly do this 151 but as I've an "Open Fault Case" with them that'll show up when I give them my phone number to proceed so they'll know about the BB problems.

Anyway thanks again for help.
0 Ratings
Reply