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geoffosmith
Newbie
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Message 1 of 3

What would cause latency if over 3500mS ???

I have an ongoing issue where latency on my adam connection accumulated to 3500mS and higher.

Ive been around the loop of the various call centres who don’t understand latency and the various inane and repetitive questions that ask which will do nothing to resolve.

When I undertake a tracert from a pc connected directly to the BT master socket I have 1mS latency from PC to home hub. The latency to the exchange is then 3500mS

My thoughts are an issue in your dslam - what do you think ?
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geoffosmith
Newbie
261 Views
Message 2 of 3

Re: Does anyone actually care at BT?

Sadly I have had this poor service and worse. The level of service from BT is shockingly poor but on the plus side they are consistent at maintaining such low standards of customer Service so at lest you always know where you stand !!!!
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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: What would cause latency if over 3500mS ???

Welcome to this forum.
This is a customer to customer forum only,

 

This is where customers help each other get the most out of BT products & services.

Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself