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paddycfc22
Beginner
240 Views
Message 1 of 9

When i connect bthub to filter my phobeline goes dead

Just recently switched over to bt phone/internet and put the hub in as directed. Then I noticed that the phoneline goes completely dead and the hub flashes orange. I have tried everything to get it to work phoned up and they told me to screw off pho line socket and try test socket but that did not solve the problem. Please could someone help since I need the internet as soon as thanks.
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8 REPLIES 8
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: When i connect bthub to filter my phobeline goes dead

I am assuming that you have an ADSL connection? Which version of the home hub do you have?

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paddycfc22
Beginner
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Message 3 of 9

Re: When i connect bthub to filter my phobeline goes dead

Yes and its hub 4. Was on the phone for 2hrs and nothing was fixed so they sent out another hub but I really think that won't solve the problem :'(
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Reed_Richards
Aspiring Expert
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Message 4 of 9

Re: When i connect bthub to filter my phobeline goes dead

I think it probably will work; there have been other reports here of a similar problem.  And it really has to be either your Hub or your filter - I presume you tried another filter?

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Distinguished Sage
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Message 5 of 9

Re: When i connect bthub to filter my phobeline goes dead

more likely a faulty filter than a hub
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paddycfc22
Beginner
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Message 6 of 9

Re: When i connect bthub to filter my phobeline goes dead

Yeah I tried different filters and still no luck keeps flashing orange. Hopefully the new box will fix it.
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Distinguished Sage
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Message 7 of 9

Re: When i connect bthub to filter my phobeline goes dead

if you dial 17070 and select option2 can you hear any noise on the phone line
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paddycfc22
Beginner
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Message 8 of 9

Re: When i connect bthub to filter my phobeline goes dead

Got my replacement hub and now seems to be working. Sorry for wasting anyones time.
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Distinguished Sage
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Message 9 of 9

Re: When i connect bthub to filter my phobeline goes dead

No problem post back if you have any further problems in the future
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