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trowa_S
Aspiring Contributor
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Message 1 of 5

Wifi Packet Loss Dropouts - High Upload errors

Hiya,

I've been trying to solve this for months now, everything was working fine and but now anything that is high latency is just a mess. Online Gaming, VOIP calls and even uploading files. I believe the problem is with the upstream errors. Effectively we have been suffering from major packet loss and spikes, it's becoming preferable to use a 4g connection of our phones over the connection.

 

Line Status:Connected

DSL Modulation Type:ADSL_2plus

Annex Type:Annex A/B/L/M

 

 Upstream Downstream
Current Rate (Kbps)
Max Rate (Kbps)
SNR Margin (dB)
Line Attenuation (dB)
Errors (Pkts)

108416345
107616564
6.44.3
11.128.6
1670315

 (sorry it removed the table structure, I can redo it if unclear)

 

PrettyPing output Can you tell when I started uploading a 20 meg file to slack?

CScreen Shot 2017-11-16 at 22.15.12.png
Does anyone have any ideas or advice? I thought it was due to weak signal but an AC1200 wi-fi extender hasn't helped.

Thanks in advance
Steven 

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4 REPLIES 4
XRaySpeX
Recognised Expert
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Message 2 of 5

Re: Wifi Packet Loss Dropouts - High Upload errors

I wouldn't bother 2 much with Up errors. They are cumulative at the exchange since the BB kit there (DSLAM) was last restarted, whereas Down errors are since your router was last restarted, a much shorter period & therefore not like-with-like.

 

What is your tracert to BBC.co.uk like?

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trowa_S
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Message 3 of 5

Re: Wifi Packet Loss Dropouts - High Upload errors

Thanks for the response, I didn't know that about the up errors. That makes sense as to why they are increasing at the rate they are.

To BBC
➜ ~ traceroute BBC.co.uk
traceroute: Warning: BBC.co.uk has multiple addresses; using 212.58.244.23
traceroute to bbc.co.uk (212.58.244.23), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 2.427 ms 1.830 ms 2.420 ms
2 217.32.141.133 (217.32.141.133) 10.422 ms 13.486 ms 10.090 ms
3 217.32.141.174 (217.32.141.174) 14.894 ms 20.238 ms 14.271 ms
4 212.140.235.66 (212.140.235.66) 18.340 ms 19.839 ms 17.726 ms
5 213.120.182.69 (213.120.182.69) 14.294 ms 16.637 ms 14.200 ms
6 31.55.164.109 (31.55.164.109) 15.257 ms 17.471 ms 17.128 ms
7 acc2-10gige-0-2-0-7.bm.21cn-ipp.bt.net (109.159.248.238) 14.614 ms
acc2-10gige-0-2-0-6.bm.21cn-ipp.bt.net (109.159.248.236) 15.435 ms
109.159.248.201 (109.159.248.201) 14.542 ms
8 109.159.248.132 (109.159.248.132) 21.288 ms
core2-te0-3-0-14.ealing.ukcore.bt.net (109.159.248.154) 20.254 ms
core2-te0-15-0-15.ealing.ukcore.bt.net (109.159.248.162) 18.684 ms
9 peer2-xe3-2-1.telehouse.ukcore.bt.net (109.159.254.225) 22.120 ms
peer2-xe0-0-0.redbus.ukcore.bt.net (109.159.254.74) 20.862 ms
peer2-xe3-2-1.telehouse.ukcore.bt.net (109.159.254.225) 18.927 ms
10 * * *
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To Googles DNS
```
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 4.831 ms 1.896 ms 1.458 ms
2 217.32.141.133 (217.32.141.133) 9.918 ms 12.715 ms 10.407 ms
3 217.32.141.190 (217.32.141.190) 11.419 ms 23.680 ms 10.688 ms
4 212.140.235.66 (212.140.235.66) 15.253 ms 17.430 ms 13.852 ms
5 213.120.182.69 (213.120.182.69) 15.411 ms 26.245 ms 28.286 ms
6 31.55.164.109 (31.55.164.109) 46.642 ms 20.544 ms 15.957 ms
7 109.159.248.187 (109.159.248.187) 17.319 ms
109.159.248.249 (109.159.248.249) 19.645 ms
acc2-10gige-0-2-0-4.bm.21cn-ipp.bt.net (109.159.248.232) 14.926 ms
8 core2-te0-15-0-16.ilford.ukcore.bt.net (109.159.248.32) 19.564 ms
core2-te0-3-0-14.ealing.ukcore.bt.net (109.159.248.154) 20.754 ms
core1-te0-15-0-7.ilford.ukcore.bt.net (109.159.248.146) 19.373 ms
9 peer2-xe11-0-0.redbus.ukcore.bt.net (109.159.254.82) 22.445 ms
peer5-te0-0-0-7.telehouse.ukcore.bt.net (109.159.254.42) 24.165 ms
peer2-xe11-0-0.redbus.ukcore.bt.net (109.159.254.82) 20.285 ms
10 peer1-xe-9-2-0.redbus.ukcore.bt.net (195.99.126.65) 18.906 ms 19.287 ms
109.159.253.93 (109.159.253.93) 19.344 ms
11 108.170.246.129 (108.170.246.129) 19.973 ms
108.170.246.193 (108.170.246.193) 20.481 ms *
12 216.239.41.226 (216.239.41.226) 35.966 ms
108.170.238.118 (108.170.238.118) 38.197 ms
216.239.58.87 (216.239.58.87) 24.685 ms
13 108.170.230.155 (108.170.230.155) 23.232 ms
google-public-dns-a.google.com (8.8.8.8) 29.680 ms 28.745 ms
```


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XRaySpeX
Recognised Expert
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Message 4 of 5

Re: Wifi Packet Loss Dropouts - High Upload errors

Umm! Dunno why your trace to the BBC tailed off & didn't converge. Mine to the same IP converged in 10 hops in 11 ms. Your Google 1 is also about 3 times slower than mine. I presume your BB is in Interleaved mode (not Fast Path), altho' router stats doesn't report it, which is not ideal for gaming.

 

We may find eventually that you may need to ask BT to put you on Fast Path to assist your gaming.

 

Let's concentrate on your Online Gaming. Do you know the IP or URL of 1 of your gaming servers? Can you do a traceroute to it?

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trowa_S
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Message 5 of 5

Re: Wifi Packet Loss Dropouts - High Upload errors

I'm not sure why that was the case 😕

Maybe - I don't think i've ever been told that information. That might help,To be honest it seems to be across all usage (medium to high load - streaming seems to be impacting connection reliablity) rather than just online gaming, but it has made offline games on my Xbox One S crash because it's disconnecting and reconnecting on it so often.

I'm wondering about factory reseting the router (TP-Link N600 Wireless Dual Band Gigabit VDSL2 Modem Router) I bought it to improve reliabilty and packet loss previously from the BT homehub a few years, but maybe something happened to it, it currently has all the latest firmeware etc at the moment. It's running a dual band of 2.4ghz and 5ghz (I try to seperate non critical and critical traffic from the two bands). I've moved the router higher up and doesn't seem to make any difference (currently has full bars with support from the repeater) 

I've not had any luck finding the ip/dns addressing of xbox live/ EA's servers which have been a recent culprit. 

Thanks again for your help and time!

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