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Aspiring Contributor
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Message 1 of 14

Zero upload speed AGAIN!!!!!!

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After several weeks of being able to work from home & use Skype or Zoom for meetings BT have turned down the Broadband so we are back to square one:

Download 1.57, Upload a big fat ZERO

If this is not resolved I will cancel payments and move to the alternative being used by a neighbour in our village.

Thank you BT for making lockdown even more miserable!!!

 

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13 REPLIES 13
Anonymous
Not applicable
538 Views
Message 2 of 14

Re: Zero upload speed AGAIN!!!!!!

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Hello @mrunhappy1,

 

I do understand where your coming from, right do you still have a active connection right now or not?


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Kind regards,

DanTMan64

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Aspiring Contributor
532 Views
Message 3 of 14

Re: Zero upload speed AGAIN!!!!!!

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Phone line is working fine
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Distinguished Sage
Distinguished Sage
529 Views
Message 4 of 14

Re: Zero upload speed AGAIN!!!!!!

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Did mods manage to get you upgraded to adsl2?

can you post stats from router

can you run btspeedtester and post results

if you move to another ISP your connection will still be same copper wire just pay someone different



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Aspiring Contributor
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Message 5 of 14

Re: Zero upload speed AGAIN!!!!!!

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OK

How do I get stats from router pls?

Down = 1.57. Up = 0.

 

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Anonymous
Not applicable
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Message 6 of 14

Re: Zero upload speed AGAIN!!!!!!

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Hello again @mrunhappy1,

 

By typing into your web browser 192.168.1.254. Click 'Advanced Settings' then click on 'Technical Log' copy & paste it here.


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Kind regards,

DanTMan64

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Aspiring Contributor
497 Views
Message 7 of 14

Re: Zero upload speed AGAIN!!!!!!

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That didnt get me into Tech Log

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Anonymous
Not applicable
494 Views
Message 8 of 14

Re: Zero upload speed AGAIN!!!!!!

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Hello again @mrunhappy1,

 

How you mean it didn't get you into the Tech Log?


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Kind regards,

DanTMan64

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Aspiring Contributor
492 Views
Message 9 of 14

Re: Zero upload speed AGAIN!!!!!!

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Did as instructed

Went to Adv Settings

No option "Tech Log"

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Aspiring Contributor
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Message 10 of 14

Re: Zero upload speed AGAIN!!!!!!

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Tried 3 more times, no Tech Log option

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