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fornowagain
Aspiring Contributor
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Message 1 of 19

bRAS profile stuck - Possible to get a reset?

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Hi I've had a stable ADSL2+ EOL (500m) connected since the exchange was upgraded. Always managed to download over 16+ Mbps. Syched over 19000kbps, 17Mbps profile for years. Last week the line developed a fault, no dial tone and the adsl would drop every few minuutes. 6 days ago a line Engineer came out and found a fault in the junction box at the house. Once the line reconnected it synched downstream at 14335kbps and is now stuck on this banding. I used to be able to tweak the connection db with my modem to change the synch a bit but it won't change at all. It's been permantly connected, no dropouts for over 4 days, I was hoping it would reset. Is it possible for a mod to reset the profile? Many thanks.

 

Download speedachieved during the test was - 12.29 Mbps

For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.

IP Profile for your line is - 12.65 Mbps

Upload speed achieved during the test was - 0.96Mbps

Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps

 

ADSL Firmware Version DG834T A2pB023o.d20e

DownStream Connection Speed 14335 kbps

UpStream Connection Speed 1191 kbps

 

ADSL Link Downstream Upstream

Connection Speed 14335 kbps 1191 kbps

Line Attenuation 20.0 db 9.7 db

Noise Margin 10.9 db 6.3 db

 

P.S. Do I post the telephone number etc?

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Distinguished Sage
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Message 2 of 19

Re: bRAS profile stuck - Possible to get a reset?

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You are on ADSL2+ and your IP profile is 88.2% of your connection speed this is fully automatic the only way to increase your IP profile is to increase your connection speed

you are not banded just leave the connection alone and given time your connection will improve automatically
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fornowagain
Aspiring Contributor
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Message 3 of 19

Re: bRAS profile stuck - Possible to get a reset?

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Is see that, but adjusting the db always enabled me to change the connection synch a bit either way. No matter what I set it won't move anymore.

 

I read that 21CN adsl2+ upper band was 14336. And I'm now at 75% of the speeds I've had at least 6 years? How long should I wait? What kind od speed should I get with these stats? Sorry for all the questions, but I rely on the connection for business and it's crawling.

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Distinguished Sage
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Message 4 of 19

Re: bRAS profile stuck - Possible to get a reset?

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it can take up to 10 days of stable connection before any change of speed may happen as your noise margin is higher than normal due to your line fault as to your connection crawling there is nothing you cannot do with a 12Mbps download speed as to relying on your line for business use it is only meant for residential use not business purposes and they would not provided any compensation for business use
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fornowagain
Aspiring Contributor
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Message 5 of 19

Re: bRAS profile stuck - Possible to get a reset?

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Ok bear with me, the line fault was repaired then the synch dropped from 19kbps after the modem was cycled a few times.

 

 

"noise margin is higher than normal due to your line fault" Sorry for all the questions I'm a bit confused how it works, will the noise margin change at the exchange? Or is it likely I'm now stuck at this lower speed even though it was repaired? Should 10.9/20 db be better that 12Mbps?

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Distinguished Sage
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Message 6 of 19

Re: bRAS profile stuck - Possible to get a reset?

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Once dlm is happy your noise margin will reduce and your connection speed increase
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Distinguished Sage
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Message 7 of 19

Re: bRAS profile stuck - Possible to get a reset?

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your line attenuation 20dB will not change only the noise margin a 10.9 dB noise margin will give you around the speed you currently have as posted once the DLM sees the line as stable your noise margin will decrease to the default 6dB and your connection speed increase
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fornowagain
Aspiring Contributor
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Message 8 of 19

Re: bRAS profile stuck - Possible to get a reset?

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Ah ok got it, thanks.

 

So nothing can be done, just wait.

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Distinguished Sage
Distinguished Sage
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Message 9 of 19

Re: bRAS profile stuck - Possible to get a reset?

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If you line is now fixed and there is no noise on quiet line test then maintaining a stable connection will result in dropping of noise margin down to normal 6db with your speed increasing 

 

 



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fornowagain
Aspiring Contributor
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Message 10 of 19

Re: bRAS profile stuck - Possible to get a reset?

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Thanks for the reply. I've done 17070 option 2 and can't hear anything, no pops crackles etc.

 

It's been up 100 hours, so just wait some more?

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