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Kerridge
Contributor
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Message 1 of 29

banded profile slow speed

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hi could some one take a look at my profile. 2 weeks ago we had a lot of rain and there was crackling on my line till it dryed out. that is when my speed droped from 3 meg down to half a meg

bt home hub 6.PNG

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Kerridge
Contributor
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Message 2 of 29

Re: banded profile slow speed

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bt home hub 6.PNG

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Kerridge
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Message 3 of 29

Re: banded profile slow speed

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bt home hub 6.PNG

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Distinguished Sage
Distinguished Sage
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Message 4 of 29

Re: banded profile slow speed

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As You have 4 days stable connection see if mods will get you out of banding. They will post here

before I ask mods can you try 1 reset and see if that gets speed back. Post stats after reset and if no change then I will ask mods



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Kerridge
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Message 5 of 29

Re: banded profile slow speed

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bt home hub 6.PNG

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Distinguished Sage
Distinguished Sage
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Message 6 of 29

Re: banded profile slow speed

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Still stuck so see if mods can help



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Kerridge
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Message 7 of 29

Re: banded profile slow speed

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thanks for your help

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Moderator
Moderator
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Message 8 of 29

Re: banded profile slow speed

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Hi @Kerridge

Welcome to the community and thanks for your post!

Sorry for the problems you're having with your broadband speed.  You can send us over your details and we will help you with this from here.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

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Kerridge
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Message 9 of 29

Re: banded profile slow speed

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thank you my broadband is back to 3.3 meg. but i have noticed that bt wifi has switched its self back on and i have it turned off in my profile

thank you tom kerridge

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Kerridge
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Message 10 of 29

Re: banded profile slow speed

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hi i think the invertor from my solar panels has been makeing my broadband router disconect.have now moved the router and the line is now stabe but the speed had droped from 3.3meg to half a meg 

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