cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
60 Views
Message 1 of 2

broadband fault

It's 35 days since I first logged a broadband fault.

Still no resolution.

Well done BT !

Try ordering groceries by internet during lockdown......

log on to supermarket.

wait

make tea while waiting

order 1st item. wait. drink tea

repeat for whole order

got to checkout.

get timed out message

start over.

well done BT for your internet lockdown support

 

 

0 Ratings
Reply
1 REPLY 1
Highlighted
Distinguished Sage
Distinguished Sage
55 Views
Message 2 of 2

Re: broadband fault

welcome to the BT community forum where customers help customers and only BT employees are the forum mods. Your post does not go to BT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply