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fishgutt
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Message 11 of 29

Re: broadband keeps on going off twice an hour.

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no mate i hardly use the house phone and the majority of the time it lies there with the battery dead or sat in its cradle on the router. i maybe get three missed calls a month.

and today was the first time i have used it in months.

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drake178
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Message 12 of 29

Re: broadband keeps on going off twice an hour.

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I think what he meant to ask was whether you got disconnected when you called the quiet line test or the council line.

I can only think of 2 things that can cause this (I'm sure others will come up with more):
1) Faulty router (this would be my guess)
2) Something wrong at the exchange (ie you get disconnected form the other side)

The first one you could test for if you could borrow a router form someone. Both problems likely require some form of BT assistance to solve though.
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fishgutt
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Message 13 of 29

Re: broadband keeps on going off twice an hour.

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no disconnection when trying the line test.

 

its just reset itself 3 times in as many minutes.

 

i could possibly get a spare router to try.just seems a bit weird that its happening in the daytime rather than the evenings.

 

 

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Distinguished Sage
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Message 14 of 29

Re: broadband keeps on going off twice an hour.

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Did you look at the link imjolly posted about housekeeping
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Distinguished Sage
Distinguished Sage
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Message 15 of 29

Re: broadband keeps on going off twice an hour.

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Which home hub do you have?

 

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fishgutt
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Message 16 of 29

Re: broadband keeps on going off twice an hour.

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yes, i read that.

 

nothing has changed and its been in the same place since i got it.

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drake178
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Message 17 of 29

Re: broadband keeps on going off twice an hour.

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I guessed HH2 from the hub phone.

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Distinguished Sage
Distinguished Sage
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Message 18 of 29

Re: broadband keeps on going off twice an hour.

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@drake178 wrote:

I guessed HH2 from the hub phone.


There are known problems with the HH2.

Reported problems with the Home Hub 2.0

 

The clue is usually in the event log.

 

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fishgutt
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Message 19 of 29

Re: broadband keeps on going off twice an hour.

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how do i see the event log on the HH2?

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drake178
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Message 20 of 29

Re: broadband keeps on going off twice an hour.

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On the HH3 it's on the Troubleshooting page of the config site, I'd assume it's somewhere there on the HH2 too, I'll check too in case you don't find it.

 

Edit: Yes it's there on the HH2 too.

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