Hi everyone, sorry if this question has been asked a hundred times before!
My broadband speed is pitiful - BT originally estimated that I should achieve between 3mb and 5mb, but with each speed test, it will not go above 0.99mb.
We finally had an engineer out yesterday, and on checking he found that the reason for this is that we have been put on a package which limits the speed to 1mb.
BT deny this, and all they suggested was that I could contact the Customer operations team, who would downgrade my broadband package, so that I could pay less for the slow speed!
I don't know what to do next!!
Just wait on mods as they need to get wholesale to move your connection from fixed line