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AandG
Contributor
672 Views
Message 1 of 47

broadband speed limited to 1mb

Hi everyone, sorry if this question has been asked a hundred times before!

My broadband speed is pitiful - BT originally estimated that I should achieve between 3mb and 5mb, but with each speed test, it will not go above 0.99mb.

We finally had an engineer out yesterday, and on checking he found that the reason for this is that we have been put on a package which limits the speed to 1mb.

BT deny this, and all they suggested was that I could contact the Customer operations team, who would downgrade my broadband package, so that I could pay less for the slow speed!

I don't know what to do next!!

 
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46 REPLIES 46
AandG
Contributor
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Message 2 of 47

Re: broadband speed limited to 1mb

Troubleshooting details from BT Home Hub Manager 1. Product name: BT Home Hub 2. Serial number: +068340+NQ53700945 3. Firmware version: Software version 4.7.5.1.83.8.130.1.26.1.1 (Type A) Last updated 23/04/16 4. Board version: BT Hub 4A 5. ADSL uptime: 1 days, 01:15:42 6. Bandwidth: 288 / 1152 7. Data sent/received: 68.4 MB / 539.9 MB 8. Broadband username: bthomehub@btbroadband.com 9. BT Wi-fi: Yes 10. 2.4 GHz Wireless network/SSID: BTHub4-H3MR 11. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 12. 2.4 GHz Wireless security: WPA and WPA2 13. 2.4 GHz Wireless channel: Automatic (Smart Wireless) 14. 5 GHz Wireless network/SSID: BTHub4-H3MR 15. 5 GHz Wireless connections: Enabled (802.11 a/n (up to 300 Mb/s)) 16. 5 GHz Wireless security: WPA2 17. 5 GHz Wireless channel: Automatic (Smart Wireless) 18. Firewall: Default 19. MAC Address: 8c:10:d4:14:67:c4 20. VPI/VCI: 0 / 38 21. Modulation: G.992.1 Annex A 22. Latency type: Fast 23. Software variant: - 24. Boot loader: - BT Home Hub 4 (Type A) | Software version 4.7.5.1.83.8.130.1.26.1.1 | Last updated 23/04/16
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Distinguished Sage
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Message 3 of 47

Re: broadband speed limited to 1mb

I have asked a forum moderator to help you they will post their contact link here
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AandG
Contributor
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Message 4 of 47

Re: broadband speed limited to 1mb

Thank you 🙂
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Moderator
Moderator
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Message 5 of 47

Re: broadband speed limited to 1mb

Hi @AandG and welcome.

 

I'm sure I can help with this. Can you drop me over an email with the details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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AandG
Contributor
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Message 6 of 47

Re: broadband speed limited to 1mb

Let me know if you need any more information.
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AandG
Contributor
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Message 7 of 47

Re: broadband speed limited to 1mb

Can anyone help?

 

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Moderator
Moderator
602 Views
Message 8 of 47

Re: broadband speed limited to 1mb

Hi @AandG,

 

I'm sorry for the delay in getting back to you. We have your email and deal with queries in turn. You're nearly at the top of the queue so it won't be long now.

 

Cheers

 

David

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Distinguished Sage
599 Views
Message 9 of 47

Re: broadband speed limited to 1mb

Should be a quick fix to remove you from a fixed rate 1meg service.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Distinguished Sage
Distinguished Sage
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Message 10 of 47

Re: broadband speed limited to 1mb

Just wait on mods as they need to get wholesale to move your connection from fixed line



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