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Message 11 of 47

Re: broadband speed limited to 1mb

Hi @AandG,

 

Can you run a speed test and post the results so we can check if there is any improvement?

 

Cheers

 

David

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AandG
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Message 12 of 47

Re: broadband speed limited to 1mb

Latest test results - we are definitely over the 1Mb at last!

The download speed varies, but never goes over 1.99, upload always seems to be low, sometimes zero, and the ping varies from zero to over 200.

 

download speed : 1.39

upload speed : 0.15

ping : 101.63

 

Whilst I am delighted that our internet is now capable of internet browsing, it is still not fast enough to stream video.

When I originally received my BT order confirmation email, in the broadband section it says -

 

"Your broadband will start by midnight on: 20 Apr 2016

Want to get online before then? You can use BT Wi-fi now. All you need is a BT ID. See 'About your broadband' below for more.

 

How fast will it be?

We estimate your speed will be: between 3Mb and 5Mb."

 

 Thank you for your help so far......Alix

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Distinguished Sage
Distinguished Sage
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Message 13 of 47

Re: broadband speed limited to 1mb

can you post hub stats similar to message 2



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AandG
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Message 14 of 47

Re: broadband speed limited to 1mb

I'm sorry - I can't remember where I found them! Have had a look in the hub manager, but can't find them?
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AandG
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Message 15 of 47

Re: broadband speed limited to 1mb

 

Found this in the Performance test? Should it be limited to 2Mb?

ScreenShot_20160726162452.png

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Distinguished Sage
Distinguished Sage
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Message 16 of 47

Re: broadband speed limited to 1mb

For stats try going to hub manager then troubleshooting then helpdesk and post stats

 

your profile is based on your connection speed not the other way round so need to see stats to see your connection speed



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AandG
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Message 17 of 47

Re: broadband speed limited to 1mb

Thank you - here they are...

 

bt.png

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Distinguished Sage
Distinguished Sage
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Message 18 of 47

Re: broadband speed limited to 1mb

stats show adslmax with connection speed of 2560kbps and the correct profile for that speed is 2mb



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AandG
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Message 19 of 47

Re: broadband speed limited to 1mb

Thank you.
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AandG
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Message 20 of 47

Re: broadband speed limited to 1mb

Sorry, I don't really know what this means? Before moving to BT we were able to stream video from iPlayer, and did not have much reason to test the speeds, but we are unable to stream now.
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