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Distinguished Sage
Distinguished Sage
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Message 21 of 47

Re: broadband speed limited to 1mb

are you trying to do it with ethernet cable or wireless?



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AandG
Contributor
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Message 22 of 47

Re: broadband speed limited to 1mb

I've tried both with similar test results.
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Distinguished Sage
Distinguished Sage
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Message 23 of 47

Re: broadband speed limited to 1mb

the btspeedtester results you posted previously show a good download speed for your 2mb profile



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AandG
Contributor
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Message 24 of 47

Re: broadband speed limited to 1mb

But why was I told to expect between 3mb and 5mb by BT when my order was confirmed?
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Distinguished Sage
Distinguished Sage
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Message 25 of 47

Re: broadband speed limited to 1mb

these figures as they say are only esitimates

 

can you post some stats for me by going to humanaher then troubleshooting the logs/wan and you are looking for 2 line together which show your connection speed and also your noise margin  the lines will be when hub last conencted to internat so from stats you already posted probably be about 7 days ago unless router has reset since yesterday

 

just trying to see if noise margin higher than normal 6db giving scope for a bit more speed



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AandG
Contributor
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Message 26 of 47

Re: broadband speed limited to 1mb

Is it in here?

 

bt.png

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AandG
Contributor
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Message 27 of 47

Re: broadband speed limited to 1mb

Sorry, I've found the log now - just searching through....
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AandG
Contributor
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Message 28 of 47

Re: broadband speed limited to 1mb

12:30:46, 20 Jul. ( 74.110000) DSL noise margin: 17.00 dB upstream, 6.10 dB downstream
12:30:46, 20 Jul. ( 74.050000) DSL line rate: 448 Kbps upstream, 2496 Kbps downstream
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Distinguished Sage
Distinguished Sage
285 Views
Message 29 of 47

Re: broadband speed limited to 1mb

Thanks. That is the 2 lines

 

i was hoping that noise margin would be higher nearer 9db which would have given scope for more speed as noise margin dropped back to 6db but it is already about 6db



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Shush41
Beginner
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Message 30 of 47

Re: broadband speed limited to 1mb

Hi,

I had a similar problem where my speed was stuck at 0.2mb/sec. It was because I was switching my hub on and off several times a day. That made the line think there was a fault so dropped the speed and got stuck there. I had the slow speed for several months but did not have time to speak to BT support. 

BT does not make it clear on their starter info pack  that the hub needs to on all the time. I only found out this out by doing seraches for my problem.

 

Anyway, the  resolution was the open reach engineer came and did a HARD RESET on the phone line itself and magically I was back to an average speed of 10 MB/sec.

 

I now leave the hub on all the time.

I hope this helps

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