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Aspiring Contributor
298 Views
Message 11 of 31

Re: broadband speed

I see the speed and have carried out an independant test which is also showing 1.1Mb. honestly that is the fastest I have seen for months!! Again thanks for your help.

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Recognised Expert
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Message 12 of 31

Re: broadband speed


@b1gjon wrote:
6. Data rate: 447 / 1152

 That fits your BT estimate.

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Aspiring Contributor
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Message 13 of 31

Re: broadband speed

Hi Have checked several times and the speed 1152 never changes on the hub yet speed check is down at 0.65 on the BT speed test?

 

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Distinguished Sage
Distinguished Sage
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Message 14 of 31

Re: broadband speed

download speed will/can vary depending on internet traffic and quality of your conenction.  BT or any ISP do not guarantee a download speed



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Distinguished Sage
Distinguished Sage
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Message 15 of 31

Re: broadband speed

Its also affected by the number of CRC errors that may be occurring on your line. Unfortunately this information was removed from the display on the later home hubs, so you cannot get a true indication of what is going on Smiley Sad

 

CRC (Cyclic Redundancy Check) errors, cause information to be resent, which slows down the throughput.

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Aspiring Contributor
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Message 16 of 31

Re: broadband speed

on a different track is there an email address that gets contact with BT without filling out a complaint/fault form?

Broadband this morning is 0.28Mb?

 

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Distinguished Sage
Distinguished Sage
216 Views
Message 17 of 31

Re: broadband speed

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Distinguished Sage
Distinguished Sage
215 Views
Message 18 of 31

Re: broadband speed

just go to 'help' on BT page and either contact us or make a complaint

 

is that download speed from BTspeedtster with an ethernet conenction  can you post the btspeedtester diagnostic results please



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Moderator
Moderator
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Message 19 of 31

Re: broadband speed

Hi @b1gjon Sorry you are not getting a the download speed you expect on your broadband.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Aspiring Contributor
191 Views
Message 20 of 31

Re: broadband speed

dont wish to fill out yet another pointless fault form ,want to speak to someone in Uk?

 

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