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Distinguished Sage
Distinguished Sage
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Message 21 of 31

Re: broadband speed


@b1gjon wrote:

dont wish to fill out yet another pointless fault form ,want to speak to someone in Uk?

 


They are in the UK, and will call you. There is no number you can call apart from the broadband helpdesk.

 

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Aspiring Contributor
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Message 22 of 31

Re: broadband speed

null The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider Constantly get this message
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Distinguished Sage
Distinguished Sage
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Message 23 of 31

Re: broadband speed

follow the mod link and complete the form  the mods will get back to you in about 3 days as you join a queue of others waiting for assistance.  when your form reaches top of inbox mods will contact you  you best chance to get asistance without pointless phone calls



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Distinguished Sage
Distinguished Sage
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Message 24 of 31

Re: broadband speed

btspeedtester is having problems lately but just persevere and it will work - maybe try different browser



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Moderator
Moderator
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Message 25 of 31

Re: broadband speed

Hi @b1gjon,

 

I gave your home number a quick call, I'm sorry I didn't get speaking to you. I'm in the office until 4pm today, please can you let me know what would be a good time for me to call again?

 

Thanks

 

PaddyB

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Aspiring Contributor
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Message 26 of 31

Re: broadband speed

anytime, will your number be from an 0800 ?

 

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Distinguished Sage
Distinguished Sage
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Message 27 of 31

Re: broadband speed

The mods use the normal BT 0800 number.

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Aspiring Contributor
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Message 28 of 31

Re: broadband speed

latest speed test

 

 

 

1. Best Effort Test: Download Speed : 0.58 Mbps 2. Upstream Test: Upload Speed : 0.05 Mbps

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Moderator
Moderator
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Message 29 of 31

Re: broadband speed

Hi @b1gjon,

 

Thanks for posting. I can see @PaddyB is dealing with this and is back in the office again tomorrow. Is there a suitable time for him to call?

 

Cheers

 

David

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Aspiring Contributor
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Message 30 of 31

Re: broadband speed

anytime, should be around all day

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