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b1gjon
Aspiring Contributor
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Message 1 of 31

broadband speed

My broadband speed is seriously slow, between 0.3 and 0.8Mb

The contract states garanteed minimum speed 1Mb which I never see.

paying for up to 20Mb . Have had engineers out who state that the

line can omly support 1Mb, I believe the speed has been misrepresented'

and that I should be able to leave the contract with no penalties but BT

see it differently and say range is 0 - 2Mb, but  ascontract states the guaranteed speed as 1Mb??

The help desk is an utter waste of time and they refuse to give me a contact in the UK to speak with.

They  have even hung up on me. Any ideas on this?

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Distinguished Sage
Distinguished Sage
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Message 2 of 31

Re: broadband speed

Welcome to this user forum.

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Which BT Home hub do you have?

 

Also see Complaints about slow broadband speed

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Distinguished Sage
Distinguished Sage
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Message 3 of 31

Re: broadband speed

can you post stats from your router

 

enter your phone number and post results  remember to delete number  http://dslchecker.bt.com/adsl/adslchecker.welcome

 

are you using test socket with a filter

 

try quiet line test  dial 17070 option 2  should be quiet and best with corded phone



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b1gjon
Aspiring Contributor
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Message 4 of 31

Re: broadband speed

CHECKER WILL NOT LOAD, QUITE LINE TEST IS AS SHOULD BE WILL TRY TO GET THE ROUTER INFO

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 31

Re: broadband speed

checker link is working can you try again as that will give what is available to you and likely speed range

 

think you cap lock stuckSmiley Wink



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b1gjon
Aspiring Contributor
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Message 6 of 31

Re: broadband speed

Help | A-Z home settings advanced_settings troubleshooting Help and Advice Helpdesk Event Log Information for Helpdesk agents When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request. 1. Product name: BT Home Hub 2. Serial number: +068543+NQ50317574 3. Firmware version: Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 13/07/17 4. Board version: BT Hub 5A 5. DSL uptime: 0 days, 01:21:48 6. Data rate: 447 / 1152 7. Maximum data rate: 524 / 1360 8. Noise margin: 9.4 / 6.9 9. Line attenuation: 40.8 / 65.1 10. Signal attenuation: 40.6 / 62.3 11. Data sent/received: 620.4 MB / 9.9 GB 12. Broadband username: bthomehub@btbroadband.com 13. BT Wi-fi: Yes 14. 2.4 GHz Wireless network/SSID: BTHub5-8QTK 15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 16. 2.4 GHz Wireless security: WPA2 17. 2.4 GHz Wireless channel: Automatic (Smart Wireless) 18. 5 GHz Wireless network/SSID: BTHub5-8QTK 19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 20. 5 GHz Wireless security: WPA2 21. 5 GHz Wireless channel: Automatic (Smart Wireless) 22. Firewall: Default 23. MAC Address: 44:e9:dd:5b:71:2c 24. VPI/VCI: 0 / 38 25. Modulation: G.992.3 Annex A 26. Latency type: Interleaved 27. Software variant: AA 28. Boot loader: 1.0.0 BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.236.1.2 | Last updated 13/07/17
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Distinguished Sage
Distinguished Sage
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Message 7 of 31

Re: broadband speed

so from the stats you have a connection speed of 1.15mb which is about your BT estimate of 1mb  the figures given by BT are connection speeds not download speed which no ISP will guarantee



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b1gjon
Aspiring Contributor
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Message 8 of 31

Re: broadband speed

for some reason I cant copy the checker results is there any info I can send if I write it down here?

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b1gjon
Aspiring Contributor
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Message 9 of 31

Re: broadband speed

So is the router slowing the connection speed from over 1Mb to what i see on the Bt speed check ?

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b1gjon
Aspiring Contributor
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Message 10 of 31

Re: broadband speed

can you tell me where you see the 1.15Mb?And thanks for your patience.

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