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Message 1 of 7

cannot log out of My BT

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Firstly, I'm not sure whether this is the correct forum...

When I go to the BT home page (which is my Home page) I get product details and if I click on any product I am told that I have exceeded the number of  login  attempts and to wait 20 minutes before trying again.  if I wait I get the same message.  I have checked with BT and they confirm that I am logged in, but cannot tell me how to log out so that I can start again.  we even had a circular argument along the lines of "If you get your account number (which I cannot because I cannot look at my account because the MY BT Home page will not allow me to access any part of BT because I have exceeded the number of log inn attempts....).  Why don't you log out and log back in?  I cannot because there is no Log Out button, well you could change your BT ID, but you need your account number..." 

I know I get monthly emails about my account, but the full account number is not given.  I asked the advisor to tell me how long is left on my contract, but he needs my account number.

I am now in the position that I cannot either find out if my personal offers from BT any any good, or cancel my contract, because I do not know whether I am still in contract.

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Expert
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Message 2 of 7

Re: cannot log out of My BT

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Top of the page ...on the right hand side...there is a log out if you hover on MyBT (in the purple banner). 

What do you see when you do that?

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Message 3 of 7

Re: cannot log out of My BT

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Alan, that’s the problem, there is no log out info at the top right of the page, or anything else anywhere at the top of the page.

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Message 4 of 7

Re: cannot log out of My BT

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Problem solved!  This was a Firefox problem and after reinstalling Firefox I am now back in business and able to log in and , more importantly out of My BT.

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Message 5 of 7

Re: cannot log out of My BT

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that is odd.

can you share a screen shot at all ? So experts here might be able to understand more.

 

(no personal details tho')

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Message 6 of 7

Re: cannot log out of My BT

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ah - scratch this then - missed your previous post.

 

glad its sorted

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Message 7 of 7

Re: cannot log out of My BT

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Alan63

Thanks for your help

Mike

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