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Distinguished Sage
Distinguished Sage
1,388 Views
Message 11 of 22

Re: connection up and down like a yoyo

As that did not help and you have used test socket then mods may help. They will post a contact us link probably tomorrow now. 




contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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grex9101
Aspiring Contributor
1,383 Views
Message 12 of 22

Re: connection up and down like a yoyo

Thanks for your help.

 

Wow, 3-5 days! Requested a callback from BT 2.5 hours ago, still waiting. I must say, when I had problems with SKY, I waited minutes.

 

Not impressed.

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Distinguished Sage
Distinguished Sage
1,380 Views
Message 13 of 22

Re: connection up and down like a yoyo

The parts of BT You get involved the more confused it will get. You would be better letting mods help you as they will take responsibility and give you one point if contact.

 

after you complete the email following the contact us link you join a queue of other customers waiting for mod assistance



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grex9101
Aspiring Contributor
1,379 Views
Message 14 of 22

Re: connection up and down like a yoyo

Oh, I know all too well.

 

I used to work for them Smiley Embarassed

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Moderator
Moderator
1,363 Views
Message 15 of 22

Re: connection up and down like a yoyo

Hi Grex9101,

 

Welcome to the community forum. I'll be able to help you with your connection. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

grex9101
Aspiring Contributor
1,356 Views
Message 16 of 22

Re: connection up and down like a yoyo

Thanks, details sent via webform.

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grex9101
Aspiring Contributor
1,343 Views
Message 17 of 22

Re: connection up and down like a yoyo

So, I had an engineer out today who advised he was here "to look at the telephone, not the broadband". Advised he had identified an "underground line fault".

 

Came and went, BT fault tracker shows fault as "cleared".

 

Broadband speed still woeful, albeit now appears to be more stable.

 

Do I need to re-report this?

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Distinguished Sage
Distinguished Sage
1,338 Views
Message 18 of 22

Re: connection up and down like a yoyo

can you post the 2 lines of stats from logs like before and also run btspeedtester and when first test completes then run diagnostic test and post results



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grex9101
Aspiring Contributor
1,331 Views
Message 19 of 22

Re: connection up and down like a yoyo

Stats as follows:

15:30:32, 21 Aug.( 75.720000) DSL noise margin: 26.60 dB upstream, 5.70 dB downstream
15:30:32, 21 Aug.

( 75.660000) DSL line rate: 445 Kbps upstream, 10773 Kbps downstream

 

I'm unable to connect to the speedtest@speedtest_domain as I receive a "session closed due to error: Could not resolve host".

 

That said, the stats above look good - it just appears that the speeds drop off a cliff after an amount of time.

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Distinguished Sage
Distinguished Sage
1,326 Views
Message 20 of 22

Re: connection up and down like a yoyo

cannection speed looks really good way past the estimate from dsl checker  up speed low but may recover  just need to have stable conenction and let settle

 

try 

 

 

btspeedtester



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