Until 2 weeks ago we could stream, for example, you tube clips. Now it takes 18 seconds buffering for 2 seconds of you tube. The engineer came out 10 days ago and said it would improve in 10 days, but hasn`t. The BT speedtester says 0.13Mb download and 0.34 upload and says that`s OK, is it?
Everything seems slow.
The engineer says it`s `cos we`re a long way from the exchange but the house hasn`t moved. Is the line faulty?
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Sorry Jolly, I don`t speak acronym/abbreviation so don`t understand what you`re asking for. Suffice to say that the computer is connected by wire to a BT home hub thing, and to the main single socket through a filter. All this was checked by me and again by the engineer. I ran the speedtest, as mentioned in the question, and the upload and download speed mean nothing to non-technical me. Hence the question; are they enough?
In real terms Jim .... no it isn't, it's poorly.
And if you want to see an improvement, you're going to have to get the slightest bit technical.
It sounds as if you're running a ADSLmax connection that has suffered, but the IP profile is low
and therefore the download speed the tester is seeing is in line .. and thus so far as its concerned
In IMJ's post, the stuff you didn't understand was instruction on how to get hold of your router stats.
Although somewhat acedemic .... it will prove the line is suffering, and you need to know why.
So try to go back and use the info'to move forward, and to help forum advisers to help you.
We'll know better how to instruct you, once we can see the noise margin and error rate of the ADSL. 🙂
OK here it is. Thanks,
The quiet line test was quiet, I`m connected to the main single phone socket with a filter. Should I remove the cover?
if your master socket looks like the one in my previous post then you can remove the bottom half and connect a filter then your router and then repost your router stats please.
do you have any other phone sockets apart from the master socket?
No the master socket doesn`t look like that, it`s just a conventional flush plate and the phone line connects straight onto the back of the socket. We have another outlet and have tried disconnecting the phone from that to no effect.