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jimj
Aspiring Contributor
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Message 1 of 24

download/upload speed

Until 2 weeks ago we could stream, for example, you tube clips. Now it takes 18 seconds buffering for 2 seconds of you tube. The engineer came out 10 days ago and said it would improve in 10 days, but hasn`t. The BT speedtester says 0.13Mb download and 0.34 upload and says that`s OK, is it?

Everything seems slow.

The engineer says it`s `cos we`re a long way from the exchange but the house hasn`t moved. Is the line faulty?

Jim

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Distinguished Sage
Distinguished Sage
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Message 2 of 24

Re: download/upload speed

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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jimj
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Message 3 of 24

Re: download/upload speed

Sorry Jolly, I don`t speak acronym/abbreviation so don`t understand what you`re asking for. Suffice to say that the computer is connected by wire to a BT home hub thing, and to the main single socket through a filter. All this was checked by me and again by the engineer. I ran the speedtest, as mentioned in the question, and the upload and download speed mean nothing to non-technical me. Hence the question; are they enough?

Jim

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Guru
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Message 4 of 24

Re: download/upload speed

In real terms Jim .... no it isn't, it's poorly.

 

And if you want to see an improvement, you're going to have to get the slightest bit technical.

 

It sounds as if you're running a ADSLmax connection that has suffered, but the IP profile is low

and therefore the download speed the tester is seeing is in line .. and thus so far as its concerned

satisfactory.

 

In IMJ's post, the stuff you didn't understand was instruction on how to get hold of your router stats.

Although somewhat acedemic .... it will prove the line is suffering, and you need to know why.

 

So try to go back and use the info'to move forward, and to help forum advisers to help you.

 

We'll know better how to instruct you, once we can see the noise margin and error rate of the ADSL.   🙂

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Distinguished Sage
Distinguished Sage
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Message 5 of 24

Re: download/upload speed

This link should help to get the ADSL stats, so that you know which screen to look for.

ADSL Statistics

 

And if you need help with getting the BT speedtester results, then try this link.

Using the BT Speedtester

 

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jimj
Aspiring Contributor
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Message 6 of 24

Re: download/upload speed

 

OK here it is. Thanks,

Jim

ADSL Line Status
Connection Information
Line state:Connectedppp0_0
Connection time:0 days, 07:57:15
Downstream:224 Kbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):7.4 dB / 12.0 dB
Line attenuation (Down/Up):63.6 dB / 31.5 dB
Output power (Down/Up):15.2 dBm / 12.4 dBm
FEC Events (Down/Up):140467 / 100
CRC Events (Down/Up):354 / 66
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):736 / 72
Error Seconds (Local/Remote):2252 / 1085
 
 
 
 
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Distinguished Sage
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Message 7 of 24

Re: download/upload speed

You are on a very long line which is never going to give you a fast connection but we will try and help you get the best speed we can you have a lot of errors showing for a short connection time suggesting noise problems

are you connected to the test socket as shown in imjolly's post ?

have you tried the quiet line test as suggested if so did you hear any noise ?
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jimj
Aspiring Contributor
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Message 8 of 24

Re: download/upload speed

The quiet line test was quiet, I`m connected to the main single  phone socket with a filter. Should I remove the cover?

Jim

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Distinguished Sage
Distinguished Sage
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Message 9 of 24

Re: download/upload speed

if your master socket looks like the one in my previous post then you can remove the bottom half and connect a filter then your router and then repost your router stats please.

 

do you have any other phone sockets apart from the master socket?



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jimj
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Message 10 of 24

Re: download/upload speed

No the master socket doesn`t look like that, it`s just a conventional flush plate and the phone line connects straight onto the back of the socket. We have another outlet and have tried disconnecting the phone from that to no effect.

Thanks,

Jim

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