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Message 1 of 5

exhange upgrade?

Hi all, we have just moved into the next town along and found that the exhange hasnt been updated to achieve adsl2 or 2+. Fibre optic broadband had been activated in our previous town, yet 0.5miles away (our new house) still has 90s broadband. Please could you advise on when we will at least achieve over 3.5mbps?
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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: exhange upgrade?

Enter your phone number and post the results. Remember ti delete number https://www.btwholesale.com/includes/adsl/adsl.htm



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Message 3 of 5

Re: exhange upgrade?

ADSL MaxUp to 5.5--4.5 to 8AvailableFixed Rate2----Available

For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014.

 The DP is external to the end user premises.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.

Thank you for your interest.


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Message 4 of 5

Re: exhange upgrade?

Thanks for the reply, the above post is everything on that page. Hope it helps
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Distinguished Sage
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Message 5 of 5

Re: exhange upgrade?

Just as you say there is no adsl2 available


So in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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