Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Duncan77
Beginner

on ‎18-06-2020 16h19

887 Views
Message 1 of 2

how to get a new BT smart hub

I have a Halo 1 package, however, I only have a BT Hub 3.  How do I get a new Hub?

I can achieve 60Mbps by plugging into the Ethernet cable. However, the speed over wifi is declines from anywhere between 50Mbs to just under 1Mbps.  I've tried changing the wifi channels to minimise interference with other wifi signals, and scanned for interfering signals,  but even so it doesn't seem to make any lasting difference.

I've also noticed that the hub is getting quite warm, so maybe it's time for it to be replaced?

0 Ratings
1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎18-06-2020 16h24

885 Views
Message 2 of 2

Re: how to get a new BT smart hub

you need to phone customer services 150 and report hub is getting hot and ask for replacement. You may get a HH6 not the new SH2.  If you get a new hub then you can do away with the openreach modem which you currently use in conjunction with the HH3



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.