cancel
Showing results for 
Search instead for 
Did you mean: 
Anneoc
Contributor
692 Views
Message 1 of 60

interleaving needs to be turned off!!

Go to solution
This one for a moderator please, get interleaving turned off I'm getting kicked off Xbox live few times a day. Can you help me.
0 Ratings
Reply
59 REPLIES 59
Distinguished Sage
Distinguished Sage
689 Views
Message 2 of 60

Re: interleaving needs to be turned off!!

Go to solution

The mods will be anle to help.  Can you post adsl stats as there is no point switching to fast if you don't currently have a stable connection otherwise the DLM will just change it back to interleaved



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Anneoc
Contributor
674 Views
Message 3 of 60

Re: interleaving needs to be turned off!!

Go to solution
1. Product name:BT Home Hub
2. Serial number:+068340+NQ33315159
3. Firmware version:Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 04/05/14
4. Board version:BT Hub 4A
5. ADSL uptime:0 days, 05:30:16
6. Bandwidth:1012 / 6552
7. Data sent/received:86.1 MB / 3.4 GB
8. Broadband username:bthomehub@btbroadband.com
9. BT FON:Yes
10. 2.4 GHz Wireless network/SSID:BTHub4-R9HQ
11. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS disabled
12. 2.4 GHz Wireless security:WPA and WPA2
13. 2.4 GHz Wireless channel:Automatic / 11
14. 5 GHz Wireless network/SSID:BTHub4-R9HQ
15. 5 GHz Wireless connections:Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS disabled
16. 5 GHz Wireless security:WPA2
17. 5 GHz Wireless channel:Automatic / 40
18. Firewall:Disabled
19. MAC Address:cc:33:bb:d7:2b:22
20. VPI/VCI:0 / 38
21. Modulation:G.992.5 Annex A
22. Latency type:Interleaved
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
668 Views
Message 4 of 60

Re: interleaving needs to be turned off!!

Go to solution

connection time is only 5hrs was this router dropping conenction or manual reset

 

as you have a hh4 can you go to hub manager then troubleshooting then logs and you are looking for 2 lines together showing connection speed and noise margin  will be when router last connected to internet so from stats about 5/6 hrs ago



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Anneoc
Contributor
665 Views
Message 5 of 60

Re: interleaving needs to be turned off!!

Go to solution

no that was me who restarted it and the info is  Smiley Happy 

( 98.810000) DSL is up
10:09:29, 01 Aug.( 97.360000) DSL noise margin: 5.90 dB upstream, 9.00 dB downstream
10:09:28, 01 Aug.( 96.350000) DSL line rate: 1012 Kbps upstream, 6552 Kbps downstream
10:08:34, 01 Aug.( 41.760000) WAN Auto-​sensing running.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
648 Views
Message 6 of 60

Re: interleaving needs to be turned off!!

Go to solution

your noise margin at 9db is high as normal is about 6db.  this is normally due to the router resetting or you manually resetting or a combination of both suggesting possible line noise

 

is there any noise on quiet line test  dial 17070 option 2  should be quiet no hiss/crackle and best with corded phone  if cordless then dull hum normal



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Anneoc
Contributor
645 Views
Message 7 of 60

Re: interleaving needs to be turned off!!

Go to solution

ive just done the quiet line test but there wasnt any noise it sounded all good.?Smiley Indifferent

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
634 Views
Message 8 of 60

Re: interleaving needs to be turned off!!

Go to solution

I would suggest you post the same stats tomorrow and if line stable with no drops/resets then mods may help change to fast and maybe reset noise margin to 6db which would increase your conenction speed - but stable conenction first



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Anneoc
Contributor
626 Views
Message 9 of 60

Re: interleaving needs to be turned off!!

Go to solution

okay i will post the info again in the morning Smiley Happy but i dont think the DSL noise margin will change its been like that for a long time nowSmiley Sad  but thanks for you help today

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
623 Views
Message 10 of 60

Re: interleaving needs to be turned off!!

Go to solution

Just post when you can as there is always someone around to help



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply