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markythesparky
Aspiring Contributor
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Message 11 of 38

Re: internet keeps dropping out

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last couple of days log disconnects all preceded by PPP LCP Send Termination Request [User request]

 

11:15:06, 23 Sep. (509777.500000) ETHoA is down after 30 minutes uptime
10:43:48, 23 Sep. (507899.230000) ETHoA is down after 177 minutes uptime
07:45:30, 23 Sep. (497201.320000) ETHoA is down after 456 minutes uptime
23:45:06, 22 Sep. (468376.860000) ETHoA is down after 80 minutes uptime
22:24:01, 22 Sep. (463512.220000) ETHoA is down after 357 minutes uptime
16:25:38, 22 Sep. (442008.580000) ETHoA is down after 643 minutes uptime
05:40:53, 22 Sep. (403321.950000) ETHoA is down after 461 minutes uptime
21:58:29, 21 Sep. (375577.560000) ETHoA is down after 7 minutes uptime
21:50:06, 21 Sep. (375074.900000) ETHoA is down after 233 minutes uptime
17:54:07, 21 Sep. (360915.040000) ETHoA is down after 1643 minutes uptime

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Distinguished Sage
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Message 12 of 38

Re: internet keeps dropping out

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just wait for the mods to contact you they will get this resolved for you
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markythesparky
Aspiring Contributor
947 Views
Message 13 of 38

Re: internet keeps dropping out

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still doing it and not heard from anyone yet

 

07:10:41, 27 Sep. (840722.660000) ETHoA is down after 0 minutes uptime
07:09:21, 27 Sep. (840642.720000) ETHoA is down after 0 minutes uptime
07:07:26, 27 Sep. (840527.590000) ETHoA is down after 0 minutes uptime
07:06:17, 27 Sep. (840458.720000) ETHoA is down after 3 minutes uptime
07:01:52, 27 Sep. (840193.860000) ETHoA is down after 53 minutes uptime
06:07:18, 27 Sep. (836919.170000) ETHoA is down after 3 minutes uptime
06:02:36, 27 Sep. (836637.690000) ETHoA is down after 525 minutes uptime
21:16:38, 26 Sep. (805079.690000) ETHoA is down after 637 minutes uptime
10:38:18, 26 Sep. (766776.070000) ETHoA is down after 541 minutes uptime
01:35:43, 26 Sep. (734220.890000) ETHoA is down after 3 minutes uptime
01:31:06, 26 Sep. (733944.860000) ETHoA is down after 618 minutes uptime
15:11:50, 25 Sep. (696788.590000) ETHoA is down after 194 minutes uptime
11:47:50, 24 Sep. (598144.380000) ETHoA is down after 0 minutes uptime
11:46:42, 24 Sep. (598076.480000) ETHoA is down after 748 minutes uptime
11:15:06, 23 Sep. (509777.500000) ETHoA is down after 30 minutes uptime
10:43:48, 23 Sep. (507899.230000) ETHoA is down after 177 minutes uptime
07:45:30, 23 Sep. (497201.320000) ETHoA is down after 456 minutes uptime
23:45:06, 22 Sep. (468376.860000) ETHoA is down after 80 minutes uptime
22:24:01, 22 Sep. (463512.220000) ETHoA is down after 357 minutes uptime
16:25:38, 22 Sep. (442008.580000) ETHoA is down after 643 minutes uptime
05:40:53, 22 Sep. (403321.950000) ETHoA is down after 461 minutes uptime
21:58:29, 21 Sep. (375577.560000) ETHoA is down after 7 minutes uptime
21:50:06, 21 Sep. (375074.900000) ETHoA is down after 233 minutes uptime
17:54:07, 21 Sep. (360915.040000) ETHoA is down after 1643 minutes uptime

 

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Distinguished Sage
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Message 14 of 38

Re: internet keeps dropping out

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the mods will contact you as soon as possible
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markythesparky
Aspiring Contributor
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Message 15 of 38

Re: internet keeps dropping out

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still not good been off 17 times in last month as soon as they altered  line gain back to 3db from 6db line not stable again. is this normal  for bt internet.

 

11:06:48, 22 Nov. (358898.350000) DSL is down after 806 minutes uptime
11:06:48, 22 Nov. (358898.350000) ETHoA is down after 806 minutes uptime
11:06:47, 22 Nov. (358897.840000) PPPoA is down after 805 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
11:06:43, 22 Nov. (358894.170000) PPP LCP Send Termination Request [User request]
21:39:32, 21 Nov. (310464.400000) DSL is down after 1498 minutes uptime
21:39:32, 21 Nov. (310464.400000) ETHoA is down after 1498 minutes uptime
21:39:32, 21 Nov. (310463.890000) PPPoA is down after 1497 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
21:39:28, 21 Nov. (310460.050000) PPP LCP Send Termination Request [User request]
20:40:34, 20 Nov. (220527.230000) DSL is down after 3673 minutes uptime
20:40:34, 20 Nov. (220527.230000) ETHoA is down after 3673 minutes uptime
20:40:34, 20 Nov. (220526.750000) PPPoA is down after 3672 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
20:40:30, 20 Nov. (220523.190000) PPP LCP Send Termination Request [User request]
07:24:40, 18 Nov. (1213147.640000) PPP LCP Send Termination Request [User request]
07:24:39, 18 Nov. (1213145.990000) The system is going DOWN for reboot.
07:24:39, 18 Nov. (1213145.990000) OpenRG is going for reboot by IPC command
07:24:34, 18 Nov. (1213140.990000) OpenRG will go down for reboot in 5 seconds
22:21:44, 16 Nov. (1094172.220000) DSL is down after 135 minutes uptime
22:21:44, 16 Nov. (1094172.220000) ETHoA is down after 135 minutes uptime
22:21:43, 16 Nov. (1094171.650000) PPPoA is down after 134 minutes uptime [Waiting for Underlying Connection (WAN DSL -? Up)]
22:21:40, 16 Nov. (1094167.910000) PPP LCP Send Termination Request [User request]
20:05:35, 16 Nov. (1086003.110000) DSL is down after 242 minutes uptime
20:05:35, 16 Nov. (1086003.110000) ETHoA is down after 242 minutes uptime
20:05:34, 16 Nov. (1086002.530000) PPPoA is down after 241 minutes uptime [Waiting for Underlying Connection (WAN DSL -? Up)]
20:05:30, 16 Nov. (1085998.690000) PPP LCP Send Termination Request [User request]
16:02:15, 16 Nov. (1071403.750000) DSL is down after 4613 minutes uptime
16:02:15, 16 Nov. (1071403.750000) ETHoA is down after 4613 minutes uptime
16:02:15, 16 Nov. (1071403.180000) PPPoA is down after 4613 minutes uptime [Waiting for Underlying Connection (WAN DSL -? Up)]
16:02:11, 16 Nov. (1071399.520000) PPP LCP Send Termination Request [User request]
11:07:48, 13 Nov. (794539.650000) DSL is down after 1450 minutes uptime
11:07:48, 13 Nov. (794539.650000) ETHoA is down after 1450 minutes uptime
11:07:47, 13 Nov. (794539.090000) PPPoA is down after 1449 minutes uptime [Waiting for Underlying Connection (WAN DSL -? Up)]
11:07:43, 13 Nov. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 62.7.182.123-?>104.82.101.72 on ppp0)
11:07:43, 13 Nov. (794535.400000) PPP LCP Send Termination Request [User request]
10:56:40, 12 Nov. (707472.440000) DSL is down after 1075 minutes uptime
10:56:40, 12 Nov. (707472.440000) ETHoA is down after 1075 minutes uptime
10:56:39, 12 Nov. (707471.900000) PPPoA is down after 1075 minutes uptime [Waiting for Underlying Connection (WAN DSL -? Up)]
10:56:35, 12 Nov. (707468.170000) PPP LCP Send Termination Request [User request]
17:00:05, 11 Nov. (642878.810000) DSL is down after 6122 minutes uptime
17:00:05, 11 Nov. (642878.810000) ETHoA is down after 6122 minutes uptime
17:00:04, 11 Nov. (642878.270000) PPPoA is down after 6122 minutes uptime [Waiting for Underlying Connection (WAN DSL -? Up)]
17:00:00, 11 Nov. (642874.500000) PPP LCP Send Termination Request [User request]
10:56:39, 07 Nov. (275478.730000) ETHoA is down after 2549 minutes uptime
10:56:39, 07 Nov. (275478.240000) PPPoA is down after 2549 minutes uptime [Waiting for Underlying Connection (WAN DSL -? Up)]
10:56:35, 07 Nov. (275474.690000) PPP LCP Send Termination Request [User request]
16:25:58, 05 Nov. (122440.460000) DSL is down after 2038 minutes uptime
16:25:58, 05 Nov. (122440.460000) ETHoA is down after 2038 minutes uptime
16:25:57, 05 Nov. (122439.760000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
16:25:55, 05 Nov. (122436.850000) PPP LCP Send Termination Request [User request]
16:25:54, 05 Nov. (122436.350000) PPPoA is down after 2038 minutes uptime [Disconnected]
16:59:40, 03 Nov. (1138156.760000) ETHoA is down after 464 minutes uptime
16:59:39, 03 Nov. (1138156.360000) PPPoA is down after 464 minutes uptime [Waiting for Underlying Connection (WAN DSL -? Up)]
16:59:36, 03 Nov. (1138152.840000) PPP LCP Send Termination Request [User request]
09:13:54, 03 Nov. (1110210.970000) ETHoA is down after 13644 minutes uptime
09:13:53, 03 Nov. (1110210.560000) PPPoA is down after 13644 minutes uptime [Waiting for Underlying Connection (WAN DSL -? Up)]
09:13:50, 03 Nov. (1110207.410000) PPP LCP Send Termination Request [User request]

 

 


11:07:45, 22 Nov. (358955.490000) DSL noise margin: 6.10 dB upstream, 3.00 dB downstream
21:40:21, 21 Nov. (310513.590000) DSL noise margin: 6.10 dB upstream, 3.00 dB downstream
20:41:25, 20 Nov. (220577.560000) DSL noise margin: 6.10 dB upstream, 3.00 dB downstream
08:26:51, 18 Nov. ( 127.320000) DSL noise margin: 6.10 dB upstream, 3.00 dB downstream
22:22:40, 16 Nov. (1094228.350000) DSL noise margin: 6.30 dB upstream, 3.00 dB downstream
20:06:31, 16 Nov. (1086059.780000) DSL noise margin: 6.10 dB upstream, 3.00 dB downstream
16:03:13, 16 Nov. (1071461.210000) DSL noise margin: 6.40 dB upstream, 3.00 dB downstream
11:08:38, 13 Nov. (794589.820000) DSL noise margin: 6.20 dB upstream, 3.00 dB downstream
10:57:28, 12 Nov. (707520.740000) DSL noise margin: 6.20 dB upstream, 3.00 dB downstream
17:01:01, 11 Nov. (642935.300000) DSL noise margin: 6.10 dB upstream, 3.00 dB downstream
10:57:27, 07 Nov. (275526.450000) DSL noise margin: 6.20 dB upstream, 3.10 dB downstream
16:26:49, 05 Nov. (122491.370000) DSL noise margin: 6.20 dB upstream, 3.00 dB downstream
07:26:51, 04 Nov. ( 123.890000) DSL noise margin: 6.10 dB upstream, 6.00 dB downstream
17:00:38, 03 Nov. (1138214.770000) DSL noise margin: 6.20 dB upstream, 6.00 dB downstream
09:14:45, 03 Nov. (1110261.850000) DSL noise margin: 6.10 dB upstream, 6.00 dB downstream
22:48:47, 24 Oct. (291517.410000) DSL noise margin: 6.10 dB upstream, 6.00 dB downstream
13:51:35, 21 Oct. ( 110.260000) DSL noise margin: 6.10 dB upstream, 6.00 dB downstream

 

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Distinguished Sage
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Message 16 of 38

Re: internet keeps dropping out

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I have asked a forum moderator to help you they will post their contact link here
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Moderator
Moderator
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Message 17 of 38

Re: internet keeps dropping out

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Hi @markythesparky Sorry your broadband connection keeps dropping. 

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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markythesparky
Aspiring Contributor
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Message 18 of 38

Re: internet keeps dropping out

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its started dropping out again been ok with only a few drop out a week but getting back to 3 or 4 times a day

 

23:54:08, 13 Nov. (194360.240000) DSL is down after 861 minutes uptime
19:19:28, 12 Nov. (91481.090000) DSL is down after 1522 minutes uptime
23:35:50, 10 Nov. (450580.340000) DSL is down after 644 minutes uptime
12:49:53, 10 Nov. (411824.760000) DSL is down after 309 minutes uptime
07:39:03, 10 Nov. (393175.160000) DSL is down after 12 minutes uptime
07:26:06, 10 Nov. (392397.550000) DSL is down after 719 minutes uptime

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Distinguished Sage
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Message 19 of 38

Re: internet keeps dropping out

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Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call
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markythesparky
Aspiring Contributor
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Message 20 of 38

Re: internet keeps dropping out

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done a quiet line check all ok ,starting to think it is something to do with the weather this time of year as this is the third year running that i have had the same problem at this time of year. been down twice today allready.

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