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markythesparky
Aspiring Contributor
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Message 21 of 38

Re: internet keeps dropping out

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opping out

 

20:55:14, 24 Nov. (240375.650000) DSL is down after 2907 minutes uptime
22:51:39, 24 Nov. (247360.910000) DSL is down after 115 minutes uptime
08:57:25, 25 Nov. (283705.900000) DSL is down after 85 minutes uptime
09:47:07, 25 Nov. (286687.090000) DSL is down after 48 minutes uptime
09:35:01, 26 Nov. (372359.730000) DSL is down after 1426 minutes uptime
18:11:45, 26 Nov. (403363.870000) DSL is down after 382 minutes uptime
18:14:20, 26 Nov. (403518.410000) DSL is down after 1 minutes uptime
00:16:19, 27 Nov. (425237.010000) DSL is down after 360 minutes uptime
02:35:19, 27 Nov. (433577.130000) DSL is down after 138 minutes uptime
07:25:35, 27 Nov. (450993.300000) DSL is down after 289 minutes uptime
07:41:44, 27 Nov. (451961.950000) DSL is down after 15 minutes uptime
22:40:05, 27 Nov. (14974.540000) DSL is down after 247 minutes uptime
08:33:00, 29 Nov. (136947.980000) DSL is down after 2031 minutes uptime
22:46:40, 30 Nov. (274565.560000) DSL is down after 2292 minutes uptime

 

dont know what to do do i need to start a new thread.

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Distinguished Sage
Distinguished Sage
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Message 22 of 38

Re: internet keeps dropping out

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No. Better with the history

 

i have asked mod to post link as looks like repeat of before



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Moderator
Moderator
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Message 23 of 38

Re: internet keeps dropping out

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Hi @markythesparky and welcome back.

 

Sorry the connection has sorted dropping again. We'll need to take a closer look at this for you again. Can you drop me over an email with the details. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
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Moderator
Moderator
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Message 24 of 38

Re: internet keeps dropping out

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Hi @markythesparky

 

Thanks for taking my call.

 

Glad to hear things seem pretty solid since the change to 6db, lets monitor to see how the connection performs from here on out, should you notice any changes please post back on here and I'll get in touch.

 

Otherwise I'll be back in touch next weekend to see how things have been.

 

Thanks

 

Stuart

Community ModeratorStuartH
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Moderator
Moderator
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Message 25 of 38

Re: internet keeps dropping out

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Hi @markythesparky

 

Thanks for taking my calls.

 

It looks like hard setting the snr margin has resolved the issue, should any issues arise again though please post back and I'll be happy to help.

 

Stuart

Community ModeratorStuartH
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markythesparky
Aspiring Contributor
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Message 26 of 38

Re: internet keeps dropping out

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Its that time of year again internet started dropping out again same time of year every year.

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markythesparky
Aspiring Contributor
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Message 27 of 38

Re: internet keeps dropping out

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Another fun day with BT internet this is the last few hours


20:30:17, 29 Nov. (84725.020000) DSL is down after 1 minutes uptime
20:28:04, 29 Nov. (84591.620000) DSL is down after 13 minutes uptime
20:14:00, 29 Nov. (83748.240000) DSL is down after 27 minutes uptime
19:45:02, 29 Nov. (82010.960000) DSL is down after 154 minutes uptime
17:09:17, 29 Nov. (72666.730000) DSL is down after 62 minutes uptime
16:05:28, 29 Nov. (68837.120000) DSL is down after 0 minutes uptime
16:03:37, 29 Nov. (68726.050000) DSL is down after 1 minutes uptime

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Moderator
Moderator
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Message 28 of 38

Re: internet keeps dropping out

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Hi @markythesparky

I can get this looked at for you again. Send us in your details using the contact the mods link in my profile.

Cheers

Stuart

Community ModeratorStuartH
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Highlighted
Moderator
Moderator
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Message 29 of 38

Re: internet keeps dropping out

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Hi @markythesparky I called earlier sorry I missed you. I tested the connection and as you have said in your email it seems to have improved after the hub reset. Post back and let me know how the connection is performing now and also when it's best to give you a call.

Cheers
John

Community ModeratorJohnC
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Techwizz
Aspiring Expert
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Message 30 of 38

Re: internet keeps dropping out

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I wonder if it's related to Christmas lights, if it's happening at the same time of year.
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