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markythesparky
Aspiring Contributor
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Message 31 of 38

Re: internet keeps dropping out

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 slightly better but still droping out

17:22:30, 02 Dec. (245840.950000) DSL is down after 1733 minutes uptime
21:14:20, 02 Dec. (259750.700000) DSL is down after 230 minutes uptime
21:19:05, 02 Dec. (260035.590000) DSL is down after 3 minutes uptime
00:22:25, 03 Dec. (271033.770000) DSL is down after 182 minutes uptime
14:42:09, 03 Dec. (322618.490000) DSL is down after 858 minutes uptime

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Techwizz
Aspiring Expert
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Message 32 of 38

Re: internet keeps dropping out

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@markythesparky, it seems strange that the drop outs start occurring at virtually the same time every year. Do you know of anything (doesn't even have to be in your own property) that turns on like Christmas lights nearby which could cause the issue to start?
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markythesparky
Aspiring Contributor
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Message 33 of 38

Re: internet keeps dropping out

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No nothing as it starts between end october and december openreach been today and as usual nothing found just wish it would fail when they are here.

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Moderator
Moderator
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Message 34 of 38

Re: internet keeps dropping out

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Hi @markythesparky I called earlier but the line was engaged. I was wondering how your connection has been performing since the engineer visit last. Post back and let me know.

Cheers
John

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markythesparky
Aspiring Contributor
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Message 35 of 38

Re: internet keeps dropping out

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They did not find anything wrong but fit a new main socket and only been off a couple of time since

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Moderator
Moderator
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Message 36 of 38

Re: internet keeps dropping out

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Has it been a noticeable change @markythesparky?

@JohnC2 is out of office tomorrow but he is here on Wednesday if you need him to follow up on anything for you.

Thanks

DanielS

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Moderator
Moderator
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Message 37 of 38

Re: internet keeps dropping out

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Hi @markythesparky I called earlier but could not reach you. I've checked your connection and it does appear to have improved significantly since the engineer changed the socket. How is the connection at your end and if it is ok are you happy for the complaint about your connection to be closed.

Cheers
John

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markythesparky
Aspiring Contributor
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Message 38 of 38

Re: internet keeps dropping out

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conection seems to be ok now so ok to close just hope its not going to happen again next year

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