Did you run that test with an Ethernet connected device, or was it using wireless?
Which BT Home hub are you using?
with ethernet and smart hub 6
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
Please can you provide the connection information from the home hub.
If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager. Click ‘Advanced Settings’ and then ‘Technical log’
BT Hub 6A
6 Days, 1 Hours 17 Minutes 19 Seconds
1.21 Mbps / 11.27 Mbps
1212 / 11656
5.6 dB / 5.2 dB
15.5 dB / 36 dB
82553 MB Uploaded / 36034 MB Downloaded
Smart (Channel 36)
Connection speed is fine. Was there any noise on your phone line, as that would cause errors which would reduce your download speed?
You actual connection speed does seem lower than it says on the availability page, but the estimate for your line attenuation is about right, so maybe there is an issue with your internal wiring?
What does your master phone socket look like, and have you any extensions?