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Contributor
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Message 11 of 21

Re: leaving bt

as you can see it varies all the time

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Distinguished Sage
Distinguished Sage
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Message 12 of 21

Re: leaving bt

Did you run that test with an Ethernet connected device, or was it using wireless?

Which BT Home hub are you using?

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Contributor
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Message 13 of 21

Re: leaving bt

with ethernet and smart hub 6

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Contributor
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Message 14 of 21

Re: leaving bt

i always have my main comp on wired connection as i game online and need best connection possible

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Message 15 of 21

Re: leaving bt


@woolfman wrote:

with ethernet and smart hub 6


Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Please can you provide the connection information from the home hub.

If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager.  Click Advanced Settings’ and then ‘Technical log’

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Contributor
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Message 16 of 21

Re: leaving bt

BT Hub 6A

Serial number:

+084318+NQ84875011

Firmware version:

SG4B1000E01E

Firmware updated:

26-Aug-2019

Board version:

1.0

Gui version:

1.105.0

DSL uptime:

6 Days, 1 Hours 17 Minutes 19 Seconds

Data rate:

1.21 Mbps / 11.27 Mbps

Maximum data rate:

1212 / 11656

Noise margin:

5.6 dB / 5.2 dB

Line attenuation:

36 dB

Signal attenuation:

15.5 dB / 36 dB

VPI / VCI:

0/38

Modulation:

G_992_5_ANNEX_A

Latency type:

Fast Path

Data sent / received:

82553 MB Uploaded / 36034 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-HW9N

2.4 GHz wireless channel:

Channel 11

5 GHz wireless network name:

BTHub6-HW9N-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

30:24:78:C5:BA:03

Software variant:

-

Boot loader:

9.2.0

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Distinguished Sage
Distinguished Sage
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Message 17 of 21

Re: leaving bt

Connection speed is fine. Was there any noise on your phone line, as that would cause errors which would reduce your download speed?

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Contributor
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Message 18 of 21

Re: leaving bt

nope no noise on line

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Message 19 of 21

Re: leaving bt

You actual connection speed does seem lower than it says on the availability page, but the estimate for your line attenuation is about right, so maybe there is an issue with your internal wiring?

Estimation of your maximum rate adaptive adsl speed
       
Downstream
Attenuation
dB Approx
Line Length
km
       
 


       
dslMAX (20CN) kbps IP Profile kbps
       
BT 21CN WBC
& adsl2+
kbps IP Profile kbps
       
adsl2+ (LLU) kbps Throughput kbps
       

What does your master phone socket look like, and have you any extensions?

Keith_Beddoe_0-1576251844538.png

 

Or

Keith_Beddoe_1-1576251871237.png

 

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Contributor
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Message 20 of 21

Re: leaving bt

just had latest master socket installed and all extensions removed

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