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katypri
Newbie
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Message 1 of 2

no internet

I had no internet yesterday for 6 hours, it took 50 minutes to get through to anyone, they said I had a faulty hub, and would send me a new one, i then changed the hub and rang again this time waited 55 minutes to get through, they said I had a fault on the line and 2 faulty hubs late last night it came back on, seems my hub must have been working, why dont they just say WE ARE HAVING A PROBLEM, and trying to resolve it, I would have more respect for them

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: no internet

you could have checked to see if any problems listed for your exchange  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

 

 

is internet back up and working?



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