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Robbie66
Newbie
422 Views
Message 1 of 9

poor service

Have had **bleep** service from bt have moved from satelite system to bt speeds of 0.30 download and 0.02 upload and an advisor says there is nothing wrong as that is acceptable speeds. it may be in rural India!!!!!

been told that fault at exchange but will be repaired on 7th then 9th then 11th 14th and now 16th Feb. i can see the box from my window and there has been no engineer any where near it since the fauld reported 2 weeks ago.

are they programmed to tell you lies as when you check fault status they say its now closed and another fault opened so looks like you have a new fault in last 24 hrs. terrible company that say they have award winning broadband, whats the award for annoying customers? 

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
420 Views
Message 2 of 9

Re: poor service

Welcome to this user forum.

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

 

Which BT home hub do you have?

 

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Distinguished Sage
413 Views
Message 3 of 9

Re: poor service

The exchange is not the box you can see the box is just a cable connection point with the speeds you post you are a long way from your exchange
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Robbie66
Newbie
406 Views
Message 4 of 9

Re: poor service

using a home hub 4 and says i can have speeds up to 7mb on standard line, i am getting half the speed of a 256 modem 

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Robbie66
Newbie
404 Views
Message 5 of 9

Re: poor service

The exchange is at one end of my land and the junction box is at the other. I live on a small island and we have one openreach engineer on the island, he said i should be getting around 4mb with my distance from exchange as only around 2km from exchange and 750m from junction box

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Distinguished Sage
402 Views
Message 6 of 9

Re: poor service

Can you please post the full results of the checker


Hi Welcome to the community forums

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter


if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

if u The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 


Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.

This test must be done with a wired connection.

http://speedtest.btwholesale.com/

once you have posted the information asked for then the community members can help you more

Thank You
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Robbie66
Newbie
390 Views
Message 7 of 9

Re: poor service

thats all well and good but i am a lorry driver not a bt engineer or it specialist mate

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Robbie66
Newbie
388 Views
Message 8 of 9

Re: poor service

I have tried the quiet test and can here nothing
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Distinguished Sage
379 Views
Message 9 of 9

Re: poor service

to help you resolve the problem we need to have those basic bits of information they really are not hard to find or do
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