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Foxy92
Beginner
220 Views
Message 11 of 19

Re: "Up to 17Mb" download, receiving 0.5mb.

I'm not sure if it is a brand new filter (but it's probably the one from the old house which worked fine), I'll try find another one tomorrow and test again.

 

All the sockets are dead apart from the test socket yeh. I did the test with a filter and just the router on. No phone plugged in.

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Foxy92
Beginner
215 Views
Message 12 of 19

Re: "Up to 17Mb" download, receiving 0.5mb.

I'm 1.2 miles from the exchange. But it must go over the train line somewhere. I didn't realise this was just customer to customer forums?

 

I guess I'm gona have to make a formal complaint or something. Where can I do that via forums? (I cba to ring :P)

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Distinguished Sage
203 Views
Message 13 of 19

Re: "Up to 17Mb" download, receiving 0.5mb.

The forum mods should be able to help you they are the only BT Employees here they will post a contact link here as soon as they read your post
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Distinguished Sage
Distinguished Sage
200 Views
Message 14 of 19

Re: "Up to 17Mb" download, receiving 0.5mb.

you are more likely to get your problem solved here with mod help than you are trying elsewhere  complete the mod contact us link when posted 




contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Moderator
Moderator
194 Views
Message 15 of 19

Re: "Up to 17Mb" download, receiving 0.5mb.

Hi Foxy92,

 

I'll be able to take a look at your connection. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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Foxy92
Beginner
187 Views
Message 16 of 19

Re: "Up to 17Mb" download, receiving 0.5mb.

Done.

 

Thanks for the replies, all. Hopefully we can get this sorted now.

 

Then I guess I'll mark an accepted solution according.

 

 

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Foxy92
Beginner
174 Views
Message 17 of 19

Re: "Up to 17Mb" download, receiving 0.5mb.

I'm noticing that we lose connection most times a train goes past. It's a main line :O. Please help me!

 

Regards.

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Distinguished Sage
Distinguished Sage
171 Views
Message 18 of 19

Re: "Up to 17Mb" download, receiving 0.5mb.

you need to wait on mods getting back to you. you are in a queue of other customers waiting for mod help who all consider their problem a priority hence why mods reply to the emails in the order they are received ensuring everyone is treated equally.  it can take 3/5 working days for mods to contact you by phone or email



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Foxy92
Beginner
163 Views
Message 19 of 19

Re: "Up to 17Mb" download, receiving 0.5mb.

Thanks. I was just being over dramatic. I can wait, obviously :).

 

 

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